Holiday Inn Express & Suites Phoenix Midtown by IHG

The elevators were not working properly. All the paint in the tub was coming up. The carpet were stained and the paint in the tube was coming up. Two people asked if we knew what room DAVE WAS IN BECAUSE THEY WERE TRYING TO BUY DRUGS. When my husband went out side to smoke a homeless people came to him trying to get a city from him. Also when you come to the front entrance it smelled like someone was smoking Weed

Rooms were glorified Motel 6. One elevator bounced as it started down so I found the stairs for the rest of my stay. T.V. station availability depended on time of day. A station that worked in the am was not working after my return in the evening. Staff at the front desk was friendly and professional. Parking had tight spaces but was ample in volume.

Dirty hotel with crack heads hanging out on the property. No visible security. Rooms were dirty, old and in need of remodeling. The young front desk staff didn't seem to care that crack heads were hanging out on the outside patio area. I will never stay here again.

The property was ran down. Hypodermic needle was in the elevator.

This place was cheap and last minutes option. I tried to cancel when I arrived but no luck. It was ghetto. Smoker in the parking lot and smokers inside hanging out. I was awakened at 2:30 but the strong smell of cigarettes and I would’ve thought it was me smoking and I don’t don’t smoke. I will read reviews next time before a stay

Elevator shook the entire time it traveled up to the 7th floor with us. The towels were thin and needs an upgrade. The bathroom tub was dirty.

It was comfortable and clean inside the room, it has a smell everywhere else, it was quiet, we could rest well

This place had junkies everywhere. People doing drugs in front of the building and in back of the building.There was a hypodermic needle in the elevator. The air conditioning did not work. My father was in the hospital near by and i need to stay in Phoenix to see him.

Staff were totally unhelpful and inflexible.

The front parking lot is VERY small. Only a dozen or so cars can fit. The extra parking is located behind the other hotel behind this one. Not a bad walk but a LOT of transients and druggies hang out on that street, especially in front of the back entrance to the hotel. I had to walk to the front to avoid them. There was activity ALL night long in the front parking lot and front doors and they were NOT guests. Looked like drug activity. I cannot believe the hotel did not monitor any of this. I was staying alone and felt VERY UNSAFE. I ended up checking out immediately after 2 nights and found another property even though I had to pay the entire stay. It was WORTH MOVING! Do NOT stay here unless you want to be surrounded by drug deals and transients! Hotel should hire SECURITY! HORRIBLE experience. I was even afraid to get ice due to the "activity" in the hallways.