Holiday Inn Express & Suites Phoenix Midtown by IHG

As usual the Ramada delivers beautifully, nothing left to say. If I could get away only being at one hotel in the phoenix area this would be it, no question. ABSOLUTELY ZERO COMPLAINTS.

My first room was accessible which I didn't request and the wifi was extremely poor and I couldn't use it. My second room the wifi was spotty and kept disconnecting me, the thermostat for HVAC didn't work and there was a constant chirping of a smoke detector in the hallway outside my room that went on 24/7. There was a homeless person sleeping in a planter near where I had parked my car and the place in general was run down. I would not show this hotel on your website as it is less that 1 star rated in my opinion.

If you're looking for a hotel in the Phoenix downtown area KEEP LOOKING! Don't get fooled by the fancy pictures thinking you'll be staying at an amazing hotel. You won't be! As soon as you walk into the lobby not only is it extremely dark but the decor is old but the smell of marijuana and cigarettes is horrilble. I was given a room on the third floor but I had specifically asked for a floor that perhaps wasn't too busy so that I could actually get some rest and sleep. Well, that never happened! From homeless people hanging out in the parking lot and prostitutes trying to score dates by the lobby, it wasn't a pleasant experience. Yes, the room prices might seem cheap and like a good deal but believe me, that is far from the truth.

Everything was good 😌

The room was 65 degrees the whole time we were there even with air off people next door werre extremely loud and rhe elvator felt as if it was about to fall at anytime!!! The door open and elevator was still moving...not safe....stayed here in past seems to be getting worse....

Always pot smell and loiterers around front door. Witnessed hard drug use in parking lot. One of two elevators inoperative. The other one intermittently didn’t come when called. No inspection placards on it. Price for the room was cheaper than other properties.

This hotel is just average, for staying one or two days maximum. I would not recommend it.

Upon our arrival to check in, we were notified that our reservation had been cancelled! ... Nobody bothered to call us to let us know!!

I’m super bummed out, I book through Hotels.com all the time and usually have the absolute best experience. That did not happen this time. This hotel had so many issues. The (elevator) never ever barely worked and the other one was just out of order. Myself and the kids kept having to walk all way around through the pool and up 4 flights of back stanky xss steps. We went to the pool “I” had to clean the pool of stupid debris and tons of dead bees moths mosquitoes etc etc! The lady at the front desk had some dude behind the counter talking about shxxxt I work here too then she left the desk and crept to the same funky as stairway with this mf I caught em coming out. The second the back door propped open 24/7 it’s LITERALLY REALLY SCARY SKETCHY crackhead mfs like RIGHT THERE I’m talking about my daughter was terrified I can go on and on and it’s all true! worst Hotel In my entire life😑 Stains all over the ceilings, walls coming apart from baseboards, stinks like pee. Front desk had terrible customer service half the time when you call or go up to the desk no one would answer the phone or be at the desk to assist you. I’m so disappointed we spent our money at this hotel.

Outside the hotel was scary. Addicts and prostitutes..used condom on the ground in the handicapped stall in FRONT of the hotel.