Holiday Inn Express & Suites Phoenix Midtown by IHG

My son & I arrived to Phoenix after a 16 hr drive excited to attend the Suns NBA PlayOff game. There were multiple events going on and we were thankful that we had our hotel booked in advance. Upon arrival the front desk advised us that the air conditioning in their facility had been out for a week and they were working on it but it wouldn't be fixed for multiple days. They used a back up generator to run the air units on fan to simply circulate the air. Phoenix was under heat advisory and we had to accept these conditions because there was not any other options and we had been in the car for so long that we needed showers before our event and a place to sleep before continuing our travels. We had to sleep on top of the sheets and we froze wet towels to put on our heads. It was the worst experience of our trip and the hotel said they didn't call to offer options or even inform of the ac issue. The lady simply said well it's not my fault and I can cancel no fee or charge the stay. As a single Mom on the road 16 hours from home with a child I had to accept the hot room for safety concerns. We had no where to go and had the hotel called us prior I could of looked for other options. They gave me no choice but to suffer thru the heat in AZ. This was unacceptable and a huge inconvenience to my family. I really needed comfortable rest to continue my travels and sleeping in a hotel with no AC in a city that has 110° weather was ridiculous. They did not offer box fans either. Sad Stay

Their a/c was down in the middle of summer. The lady at the reception asked if that’s ok and I declined and she said I would get a refund booked via Expedia. I left and checked into a different hotel only for this hotel to tell Expedia that I was a no show. Very bizarre. Months later I’m going to Phoenix and I remember I didn’t give a review. If you experience this same situation, don’t take a refund, just report the hotel to be shut until they fix the a/c.

Was a great stay. Just the ac was out so was very uncomfortable. Was last minute so couldnt get a new room overall great stay friendly front desk.

I didn't get to stay your AC was broken. You guys could've call and gave me a Heads up.

The place had no air conditioning. Didn’t find out till I was checking in. Had to find another place to stay at. I lost my reward I used for staying at 10 properties.

Wish the site was updated Room had no air conditioning ! On a 106 degree day you kinda want to know that and pool was not filled

The manager was nice, but the hotel was horrible. The first room we went to was okay, but the toilet messed up at the first use. We spoke to the manager and he helped us get a different room, but that one had no ac. We asked for help again, and the only option we had was to go back to the old room. Going back and fourth was also annoying.

We didn’t actually stay because when we went to check in their air conditioning wasn’t working.

No comment

It has a shady feeling and does not look clean.