Holiday Inn Express & Suites Phoenix Midtown by IHG

Ac didn’t work too hot carpets dirty

Booked a room, had a confirmation number for the date of stay but was refused accommodation; management was rude and actually threatened to keep my money despite providing no room for which I paid. AVOID this place.

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excellent location only not enough parking available

The room was hot, I was not able to control the room temperature, there was water leaking from the refrigerator. Got into another room but still the room temperature was hot again, we didn’t sleep at all. There was dry stained blood on the carpet and wall this was in room 516. The elevators were questionable and too many graffiti on the property. I will never stay here again.

The homeless hanging around the hotel. The outdoor sitting area for patio eating when the breakfast is open the homeless would hop the wall and sit there and 1/2 block to the parking structure where you can park your car we had to walk thru an encampment. No security or management to tell the homeless that they couldn't hang around the hotel or at the parking structure.

It was good. Glad we were able to do the pool. The babies loved it

The ventilation noise was terrible in the room. Paint fumes dominated a full day. I checked out one day early and while promised a $96 credit the hotel didn't give it to me.

From the pictures it looked like a good place to stay but as soon as we got there it smelled like smoke and it was to the point where I was sneezing non stop as i am very sensitive to smells. When we got up to the room, the bathtub, toilet, sink, drapes, bed were all stained. We stayed one night and then checked into another hotel the next day. Never staying here again.

Nothing stood out