Lagoon Beach Hotel & Spa

minibar was empty, only 2 small lamps near the bed to light the entire room. As there were some switches that did not do anything I guess some lamps were not installed or simply did not work. Not enough electricity sockets, safe not working (2x intervention), no complimentary water in the room the first night. Quite chaotic reception. When asked if there is a hairdresser and when it opens we got 3 different answers... finally had to look up ourselves as staff at reception was not aware. Hotel is good enough if you are out all day and only come back to sleep.

The pasitives: The restaurant and bar staff were exceptional throughout our stay, and the food was consistently very good. In particular, Sally in the bar was outstanding. The view and beach location - stunning The rest … Our first room was in a dire condition: poorly presented, a small double bed and the so-called “balcony” was not fit to be described as such. We were required to sign a document confirming use of the in-room safe, which did not work. Maintenance attended twice and initially blamed me for incorrect programming; it was later confirmed the safe was broken. We were relocated to a second-floor room. While marginally better, the balcony was filthy - it had 2 chairs but no table and just of a poor standard and had debris on it for a few days (before we raised it) - then every time the maid entered the room the balcony door was left unlocked! No facilities to dry swimwear on the balcony! Doors throughout the hotel are extremely loud and resemble prison cell doors, causing repeated disturbance during the night. - Curtains allowed excessive light - Shower door was broken. - Wooden toilet seat was chipped and dirty underneath. Phone in the room did not work for the duration of our stay - despite reporting it on day 2 On 4 January our room was not cleaned despite repeated requests. No towels, tea, or coffee were replaced. As the phone did not work, I had to visit reception three times before finally being given towels to take myself. Housekeeping arrived at 7:30pm!. We requested tea, coffee, and toilet paper and were assured we would be first on the list the following day. On 5 January, we left the room at 8:30am and returned at 4:30pm to find nothing had been done! So another walk down to reception…and we were asked to sit in the bar while the room was cleaned! Pool areas are very tired and poorly maintained. The downstairs pool was inconsistently heated and appeared inadequately cleaned; at one point we observed the walls being wiped with a sponge but the sponge was then being rinsed in the pool - we stopped using the pool at that point and used the shower instead. The decking at the downstairs pool was in poor condition with nails sticking up. We had to let a couple of other guests know as they had small children running bare foot near the nails! Downstairs outside pool toilets were disgusting. The rooftop area was unacceptable: dirty pool, unusable toilets, and generally filthy conditions with no staff visible and the pool is frankly disgusting! The stairs into the rooftop pool are unsafe and the whole area is like an abandoned hotel that should be shut down!!! Sunbeds and breakfast tables appeared to be “reserved” for some guests with no explanation or transparency for others. Is this service for all or just the chosen few? We were granted a late check-out until 6pm at R240 per hour, payable on departure. After all the issues experienced I double checked the extension a couple of days later and were told there was no record of this and that we would need to pay for an entire extra night (less breakfast). This was then changed to the hourly rate which we couldn’t add to the room to pay on departure were asked to pay for the extension immediately.. to then find on our check out day the key access had been removed - just one final thing to cause us frustration The reception area is over staffed - there were often 6 people standing around doing nothing while your restaurant and bar staff are under resourced. Overall, while individual staff members did their absolute best under difficult circumstances, the hotel as a whole is not operating anywhere near a four-star standard. The contrast between frontline staff effort and management execution was stark, and frankly disappointing.

Our stay at Lagoon Beach Hotel was disappointing overall, despite a few positives. The rooms were clean and comfortable, and breakfast was good — these were the only aspects of our stay that met expectations. Unfortunately, the rest of the experience fell far below standard. Porter services were not provided even after we requested assistance with our luggage, while other guests were assisted. This was unacceptable. Public areas such as the foyer and glass doors were visibly dirty, creating a poor first impression. The pools appeared dirty and did not match the images advertised online, which led us to not use them at all. On our first morning, we requested breakfast packs to be ready for collection at 08:30. When we arrived, they were not ready. Once provided, only 7 packs were prepared instead of the 8 requested, and we waited an additional 15 minutes before leaving. We also requested an invoice, which has still not been provided despite follow-ups. While the rooms and breakfast were good, poor service delivery, lack of communication, and weak management overshadowed the experience. Based on this stay, I would not recommend Lagoon Beach Hotel.

Nice

Nice

The cleanliness and the quietness, the staff willing to assist..

The hotel is dated and the state of the bathroom was shocking. How did it earn a four star rating?. There is a river that brings a lot of polluted muck into the lagoon next door and then onto the beach. Poor service and absolutely nothing else going on in the neighbourhood. We left after one night and had to keep coming back for 2 days to collect our delayed laundry

WE WERE AT THE SELF-CATERING (APARTMENTS) AND ENJOYED MAKING OUR OWN BREAKFAST. THE FACILITIES ARE ALL AVAILABLE AND MADAM SUCCEEDED IN MAKING A REMARKABLE INVENTION TO COOKING HISTORY: A SUB-SHINE OMMELET. IT WAS SO AMAZING.

OUR TIME WAS TOO SHORT, NEXT TIME WE'LL HAVE A FULL WEEK