Lagoon Beach Hotel & Spa

Everything bar/cantees/sea view Distance to the beach

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Lagoon Beach hotel has stunning views of the sea & mountain, this is dependent on the room location. Good food at the restaurant. Reception staff need more customer/guest relations interaction training, based on my experience at the hotel. Make improvements on the cleanliness of the rooms.

We stayed in an apartment. Overall, the room was quite good, but there was only one chair on the balcony. In addition, the staff at the front desk did not seem to be very considerate of guests. The parking access was inconvenient and the procedures were rather complicated. We hope the hotel could take a more guest-friendly and flexible approach in these aspects.

We got a lot of recommendations for this hotel, which led us to have high expectations, which were quickly diminished when we got here. The room service was terrible, we had to phone back after waiting 20 minutes for 2 hot chocolates and toilet paper. The bathrooms were not up to standard, the showers were rusted and the toilet brushes were dirty when we arrived. The reception was not helpful either, they seemed to just ignore us when we complained about having no wifi access. The good parts though, was the location of the apartments, the view of the water was simply amazing and the service of our porter, Frances was incredible, he was friendly, professional and funny.

I booked this hotel for my colleagues for the night of 11 February 2026. One of my colleagues attended an event in Cape Town and returned to the apartment very late that evening. He went straight to bed and only discovered the condition of the bedding the following morning. The pillowcases and bed linen were in an unacceptable state — covered with mould spots, dead insects, and even live baby cockroaches. He reported the issue to reception immediately the next morning, but the response was limited to a brief apology. Approximately 10 days after the stay, my colleague was diagnosed with scabies, with extensive bites on his neck and arms. The doctor reviewed the photographs we had taken of the bedding in the apartment and confirmed that the condition was likely contracted during this stay. Given this experience, we cannot recommend this hotel to anyone, especially when there are many other accommodation options available in Cape Town.

We stayed at Lagoon Beach during November 2025. The hotel is beautiful and very well maintained. The unit sleeps 4. Fully equipped kitchen, main bedroom with en-suite bathroom with bath. Second bedroom with apart bathroom with shower. Lovely sea views. Perfect location, safe and clean beach. Restaurants offer lovely meals, from breakfast to dinner. The hotel is about 20 minutes from the waterfront / table mountain so everything is pretty close-by. We were impressed with everything the hotel offered and definitely recommend for a family get away.

Location

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