Lagoon Beach Hotel & Spa

Only location

I had booked entire apartment for four nights. But all the rooms were without Aircon and suffocating..upon request, a fan was provided for one room. But more importantly beware of the staff. Housekeeping lady stolen 100x10 notes total 1000 USD cash while cleaning the bedroom on 13th Feb morning while I was asked to remain in living room owing to her safety and courtesy..!! Pl take care of all your belongings..!!

Nothing

The place wasn’t worth the money, it’s dirty, it smells bad, nothing literally works in the apartment. Staffs barge into your room without knocking. They are not professional

A vista e o ambiente calmo

O facto nao ter ar condicionado

Great location on the beach

I was given a room with dirty linen and stain sheets

Nothing

There was cockroach infestation, we only stayed one night, We couldn’t even sleep at night because cockroaches were everywhere, bathroom, toilet, kitchen etc. We cancelled our booking and ask for the refund, it’s been 6 days and we have not received our refund.

How i wish the issue of room attendants stealing guests’ belongings was taken seriously. It feels as though these incidents are being overlooked, which makes guests lose trust in the establishment. Proper accountability is needed😟. belongings lost without a trace, I wrote multiple emails with no assistance

My recent stay at this hotel fell short of expectations. The property is significantly overrated and does not justify its high pricing. The Wi‑Fi connectivity was consistently unreliable, which caused considerable inconvenience. Additionally, the restaurant charges were overpriced compared to the quality and variety offered. Essential amenities such as the gym and laundry services were not complimentary, further diminishing the overall value of the stay. Based on this experience, I find it difficult to recommend this hotel to others seeking comfort and value for their money.

I have stayed at this hotel countless times, and it has become a bit like a second home to me, as I am lucky enough to know most of the staff. The welcome is always warm and friendly, whether from the security team, the reception staff, the restaurant and bar staff, or the housekeeping team. Although sometimes they lack a little tact, the atmosphere and goodwill are obvious and ever-present. After a night flight, I arrived very early in the morning, and although check-in isn't until 2 p.m., the reception manager kindly gave me a room to rest in before my room was ready... The breakfast is generous, quite varied, and the entire team, without exception, is lovely! They are always attentive to all guests, with a smile! Special mention goes to Sonia, who treats guests as if they were her personal guests. The bar and pool staff are also very attentive. The pool deck at this hotel is beautiful and offers a splendid view of Table Mountain. The room with a balcony (view of the pool, beach, and Table Mountain) is huge and well maintained, thanks to the services of Natacha, who is very efficient and discreet. The addition of a bathrobe and slippers would be welcome! In short! A very good stay in a super friendly place, surrounded by a lovely team, with the added bonus of unbeatable value for money.