Hyatt House Dallas Las Colinas

Room was ok. Good size.

Will not return because they still use styrofoam cups and plates for breakfast. Unbelievable that this is still happening in 2026. Total neglection. Will not return.

Mi habitación estaba sucia , no tenían otra disponible

This hotel is a disgrace and should not be advertised on reputable booking sites such as Booking.com. The room was filthy and completely unacceptable. My son and his father checked out after just one night, despite having booked and paid for five nights in advance, because there were brown stains on the bed linen and springs sticking out of the sofa bed, making the room unhygienic and uncomfortable. The receptionist was also extremely rude, dismissive and unwilling to help. Unfortunately, the problems did not end there. After they had left the hotel, four unauthorised transactions totalling over £800 were taken from my son’s bank card, despite the accommodation having already been paid for in full through Booking.com before arrival. The hotel has failed to answer a single phone call or respond to the numerous messages we have sent, and Booking.com has been far less helpful than we expected in trying to recover the money. This has been an incredibly distressing experience. Between the unacceptable condition of the accommodation, the poor customer service and the unauthorised charges, I cannot recommend this hotel under any circumstances. Avoid at all costs. If I could give zero stars, I would.

La ubicación cerca delnaeropuerto

Las instalaciones

La comodidad de la cama

Poca variedad en el bufette

Hyatt HouseDallas/Las Colinas was excellent from start to finish. Staff, room set-up, breakfast, the people and the property were wonderful. Staff helpful and friendly, accommodations very comfortable and well maintained, and the breakfasts were better than bonvoy, in my opinion. Affordable rates were a pleasant surprise.

I liked the pool and the hot tub

Checked in with Amy G - whose attitude was absolutely disgusting and disgraceful upon each encounter throughout our 5 night stay. Every other staff member was wonderful. If they would get rid of the bad apple in the bunch, this property would thrive a little more. Throughout our stay we encountered other guests, whom were also complaining about the SAME staff member, Amy G. She is horrible and shouldn’t be aloud to work behind the desk around paying customers. We paid $1800 to stay here for only 5 nights - I was expecting better customer service for sure. She needs to be on trash duty or washing dishes if she’s gonna work there, or somewhere far away from paying customers. If she does remain on staff- I would at least recommend retraining her - at minimum. She was so rude during our check in process that I told her if she kept being ugly- she would need to get someone else to come check us in. The crazy thing is she had a poor attitude over HER OWN MISTAKE. She kept trying to tell us that the virtual card booking sent her was declining - my husband and I run a hotel ourselves, and in our many years of experience we have NEVER had a virtual card decline. Keep in mind I mentioned to her that she had to be doing something wrong - because I rented 2 rooms under the same reservation and paid in full for them both and she was successfully able to check us into the first room so she also should have been able to check us into the second one with ease. . She wasn’t trying to hear it - she made us get out of line after having already waited , to call booking and request another virtual card to be sent. Once talking to booking - they informed us the reason why the card was declining was because she was trying to overcharge what the reservation amount was. She didn’t like that she was wrong and her negative attitude only got worse from there. Not one apology.