Hyatt House Dallas Las Colinas

The Hotel overcharges the guests than the confirmed rates. They charge you for parking even if you arrive and depart by an Uber.

Location was right great. Right across the street was a nice place to eat and have a drink. Pool was nice weather not so much. Had a basketball court near pool which we thought was neat.

Seemed like the room was rushed to get cleaned. Few things left behind. It was straightened up to look clean but could’ve been better. Breakfast was not that great maybe just a bad morning.

Nothing

Trash everywhere.

Not what you would expect from a Hyatt branded property! This Hyatt House is not maintained, unsafe and poorly managed. I made my reservation on the Hyatt.com website. When I went to check in, they didn't have my room type - King 1 Bedroom - available. They first gave me a key to a room that was already occupied - surprise for me and the guest staying there. They then put me in a Queen Disabled room. Finally, they put me in a 2 Bedroom but it wasn't on the 1st floor - NO ELEVATOR - so the desk guy had to help me carry up my baggage. The property has stairs that are broken - be careful if you do have to go upstairs - and is poorly lit. Most of the lighting around the property doesn't work. I'm shocked that Hyatt continues to offer their name to this place. I'll be staying elsewhere go forward.

Hotel is very dated. Bed was not comfortable. Water pressure/spray pattern in bathroom literally hurt my sensitive parts it was so aggressive. Carpet is filthy. It was billed as a full kitchen...we got 2 spoons, 2 forks, 2 knives, 4 glasses, 2 plates. Ice maker worked great. Closet is quite large. It never really got dry in the room...towels hung for use the next day were still damp 24 hours later. Hot tub was scummy. They installed two new outdoor shower heads while we were there (literally installed them while we were laying in lounge chairs...despite pool hours not opening until 11am...they had time to do that work before guests were allowed into the area). I will say the hotel is located in a very nice area of town, w lots of shopping and restaurants very nearby and immediate access to the highway system. Despite all the above, we would probably stay there again...it really was a nice area anyway. Key card system worked very well. Staff were friendly and helpful. Food at breakfast was not Hyatt quality IMO.

Hyatt House Dallas/Las Colinas — Disappointing Stay (April 17–20). I arrived to a room that felt neglected: floors were not swept or mopped, carpet not vacuumed, counters dirty and not wiped down, and pillowcases stained. I ended up buying my own cleaning supplies because housekeeping did not show up as promised, and staff would not move me to a different room due to being sold out. Despite assurances, no one from housekeeping arrived to clean my room. Management’s response and communication were lacking, and a roach was present, highlighting serious sanitation and maintenance failures. This combination of unaddressed cleanliness problems, lack of housekeeping, and poor management communication made the stay untenable and not worth the cost; I cannot recommend this property in its current condition.

La ubicación

Atencion al cliente, no fueron amables y el checking era a las 4 y me dejaron entrar 30 minutos después y se me cobró doble pago y doble depósito 😡