Hyatt House Dallas Las Colinas

Location , room size

The property has declined , isn’t being kept up. My room , the shower had a whole in the wall and there wqs mold present. I took photos The carpets we not clean and had crude patches. I have photos The room was not fitted , there was no wash or hand towels and the kitchenette had no forks and one spoon. Very disappointing for a Hyatt property and I will likely not stay more recommend to my colleagues and corp office in Irving TX not to use

The room was much larger than I expected, and the staff were so friendly

Nothing

Location is very close to the DFW airport, but everything else was terrible. The room was not cleaned when we arrived. We saw trashes and dirty dishes from a previous guest. Necessary supplies were not in place in the hotel: No hair-dryer, no body wash, no shampoo, etc. When we asked for the hair dryer and other supplies at the front desk, we couldn't get any support needed due to the shortage of onsite staff.

Quite but I always stay there when we go to visit

N/A

Proximity to plaza across the street with restaurants and close to DFW.

It just felt kind of seedy, I didn't feel comfortable walking around the property at night. Room wasn't dirty but definitely needs maintenance

I was given the key to an occupied room after midnight and scared the occupants when I opened the door. The next room had filthy furniture with stains and thick substance clearly visible on the cushion. The couch and chair were completely unusable. The room smelled of stail smoke and musk and the carpet and floor strips were coming off of the floor. Will never stay here again.

Very poor. Room conditions are terrible and the hotel is in a desperate need of renovation. House keeping are not thorough and every time I have stayed here I've had cockroaches - staff informed but they don't do any thing about it. Often appliances and/or kitchen items are missing and have to be requested multiple times before they are actioned. Beds are comfortable though so I guess that's a plus point

Great location, right off of the highway. The check in staff, especially Dewey and Irina were so polite and welcoming. Dewey and Tony went out of their way to find us a room that fit our needs. The free breakfast was great with much more food available than what I am used to finding on your typical free buffet. The food was fresh and delicious. Our room was very clean and comfortable. We enjoyed a great night's sleep. They also have a restaurant with a limited menu. The buffalo wings were fantastic. Can't wait to come back!

Has enough space.

Was not renovated.. And water was pouring from the bottom of sink while washing dishes, was a busted pipe.

Staff was great

Room is outdated and had to switch rooms due to the heater not working. Front door huge gap causing the cold air to come in. Bugs in closet and on the bathroom towels.