Hyatt House Dallas Las Colinas

Liked the breakfast and different menu everyday .

Over all the stay was comfortable. The suites need major upgrade specially the bathrooms and carpets in the sure were very very old . The shower curtains in one of the bathrooms had some sort of mold on them and were not usable . That was a bit disappointing.

The staff, location, and pool area were nice!

My family and I have stayed and the Hyatt House whenever we are in the Dallas area! My kids use to love it there! This time was the worst experience I’ve ever had at a hotel! We got there check in was smooth was really smooth but didn’t have any keys to the units.. every time we left and came back a worker would have to let us in our room.. we got in the room it was only one roll of toilet paper in the 2 bdrm unit , chips and candy paper under the pull out sofa ..and one face towel we went down to get more tissue the poor front desk person gave us (family of 4) one roll and look like it was a pack of tissue she bought from home to help out..I still didn’t complain I just went to buy tissue because clearly they were having problems! But day two when the kids were asking for pizza.. I went to open the oven it was a pan of cabbage in there that may have been there since Christmas.. Remind you this was Jan. 3rd.. not to mention there were a few roaches! This was my 1st bad experience there .. and I pray they get it together!

It was accessible and near a lot of food options

At the time, the key system was down so we had to wait for someone to let us into our room and every time we waited at least 20 minutes to be let in. Cleaning staff doesn't do a good job, there were dirty clothes from the prior people wadded up in the closet, the showers were not clean. The Tv in one room was completely shattered and unusable

Location

Spacious, convenient location, descent breakfast

Price

Cleaning Ness

Front desk was very helpful

They didn't have the room it booked, i didn't have hot water my last two days I was there. When I check in housekeeping did not do a good job cleaning. There was clothes left in the room from whoever stayed thrre before me. One day housekeeping cleaned my room and left my door completely open all day we didn't not get back to our room until 9 and the door was ope.n

The room came with a stocked kitchen. The room was very roomy and clean. Breakfast was great. They had different milks for those with allergies. Highly recommend.

Nothing. It was great. This was our second stay and we'll stay again.