Residence Inn Silver Spring

Location

The room is with the tiniest I’ve ever had at a residence Inn

Everything

N/a

I thought my room was large and lovely. the breakfast was very good too. The people at the front desk were friendly and helpful.

However, no one told me about the new rule that no one would clean my room. I didnt make a mess and just wanted the bed made and garbage taken out. I was horrified to come back at night and see my unmade bed. This is not a low quality hotel. I expected a quality stay and to say I was annoyed is an understatement. The hotel is not charging less, but giving less to the guest.

Location

The room and the things inside are old. No kettle in the room to boil water for tea. No coffee maker. I called the reception and they told me they can't find one for me.

I had reserved accommodations at this hotel for an event my daughters and I planned to attend in the Washington D.C. area, with the booking made via booking.com. Regrettably, I fell ill and was unable to travel, prompting me to send an email to booking.com to cancel my reservation. I received a confirmation email indicating that the cancellation request had been forwarded to the hotel. Subsequently, the hotel provided me with a corporate number to initiate a case, which I did. I made over 20 attempts to contact the manager, with whom I eventually spoke once; she advised me to contact booking.com as they had not received any notification. Prior to this, I was informed that due to the hotel being fully booked and having to relocate guests to an alternative establishment, a refund could not be issued. Despite having only reserved a single room, my concerns were not addressed. I then contacted booking.com, relaying the situation to an agent who, while I was on the line, contacted the hotel. The hotel attendant confirmed that the email address on file with booking.com and the hotel's current email address differed. This discrepancy, however, is not my responsibility. Eighteen days have now passed without a resolution. The hotel's development company, based in Switzerland, has been unresponsive, and the identity of the hotel owner remains unknownSomi, the general manager, has declined to issue a refund despite an erroneous charge of $303.54 to my account. I have provided all pertinent documentation. This charge could have been circumvented if the email address had been updated; however, due to the outdated information, a refund is being withheld.

Room was very spacious and well appointed. Very clean, amenities were great. Would stay again. I think for Marriott Bonvoy members parking should be free.

Paying for parking. this hotel is not in the heart of downtown so parking should be free especially for Bonvoy members

Very clean looking throughout. Staff were very professional and friendly.

Parking fees