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9.4 / 10 Guest Rating

The Umstead Hotel and Spa

100 Woodland Pond Dr, Cary, North Carolina, 27513, Cary, US

The Umstead Hotel and Spa - main view

About the Property

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our spa. Enjoy our fitness center, outdoor pool, and complimentary bicycle rentals for leisure activities.
Culinary Delights
Savor American cuisine at Herons restaurant, or opt for 24-hour room service. Unwind at the bar/lounge or poolside bar with your favorite drink, and relish cooked-to-order breakfast options.
Upscale Amenities
150 well-appointed guestrooms with premium bedding, iPod docking stations, and flat-screen TVs. Complimentary Wi-Fi and wired internet, along with a business center, ensure a comfortable stay.
Book your stay at The Umstead Hotel and Spa for a luxurious retreat in Cary, just minutes away from major attractions and the airport.

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The seasonal pool will be open from March to October. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Contactless check-out is available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.4
Exceptional144 verified reviews
AI Summary

Guests highly rate the excellent staff and frequently praise the great dining experiences.

Categories

Cleanliness8.1
Service10.0
Location10.0
Room Quality10.0
Amenities7.1
Value for Money10.0
Food and Beverage10.0
Overall Experience10.0

Select topics to read reviews

V
vermontjess
Verified booking
Couples
Standard Room
Stayed in Jan 23, 2026

"Wonderful Stay for People and Dogs"

10.0

Lovely stay and dog friendly! The spa is exceptional. The service is spot on. The bar has great food and drinks. The pool is heated. Hiking trails nearby.

Helpful?
F
FramedCooksAPEX, NORTH CAROLINA
Verified booking
Couples
Standard Room
Stayed in Jan 12, 2026

"A luxurious getaway at a beautiful spot!"

10.0

We always have such a wonderful time at the splendid Umstead Hotel! It is a luxurious splurge for dinner, drinks and/or staying in their beautiful rooms. We recently celebrated our anniversary there, and as always the staff was over the top friendly and efficient. Our first room had an issue with the heat, and they swiftly upgraded us to a suite and took a substantial amount off of the hotel charge for the initial room...it was above and beyond kind of them. We love having drinks and dinner in the bar area, and we always splurge on breakfast at Herons, their lovely dining room. Highly recommend!

Helpful?
C
charlieconnoriiiRICHMOND, VIRGINIA
Verified booking
Couples
Standard Room
Stayed in Dec 23, 2025

"Worth every penny!"

10.0

Every year since my wife and I got married (5 years) I choose a 5 star hotel and spa to visit every year around her birthday in December. This year I chose Umstead and what a good choice I made! Awesome customer service, attention to detail in the rooms and Herons was amazing along with the Bar service too! In room dining was great and the customer service with in room dining took the cake! The Spa experience was top notch all the way around! My wife and I got massages and facials, and we were so relaxed afterwards! Even the turn down service was immaculate! I definitely recommend this great Hotel!

Helpful?
A
annesR1323XJDUNLAP, ILLINOIS
Verified booking
Business
Standard Room
Stayed in Nov 17, 2025

"Pleasant Surprise While Attending Conference"

10.0

The Umstead was a special surprise! I was attending a conference so hadn’t done any research ahead of time. Upon arriving, the staff was amazing. The room was very nice, but it was the special touches I appreciated like them leaving a bookmark on my book, a cleaning cloth for my sunglasses, a phone charger cord keeper and some amazing chocolates. Just a wonderful experience!

Helpful?
P
Pathfinder363554MONTREAL, QUEBEC
Verified booking
Family
Standard Room
Stayed in Nov 6, 2025

"Memororable Experience"

10.0

My husband and I celebrated my birthday at the hotel. It was truly a wonderful way to commemorate another year. The hotel staff, from the valet, to the lobby/check-in personnel, to the service crew in the restaurants, all were professional, genuine, and accommodating. I highly recommend this establishment to anyone to celebrating a special event, or to simply get away and relax.

Helpful?
F
F5767OYcarriew
Verified booking
Couples
Standard Room
Stayed in Oct 29, 2025

"Not how it used to be"

2.0

We were really looking forward to our stay and could not have been more disappointed. We made our reservations by phone about 3 months in advance and the lovely reservation agent asked if we were celebrating anything. I said our anniversary and she said she'd make a note of it. We also made reservations for Herons, the onsite restaurant, and the Umstead Spa so she had both of our names. At check in, the reservation was under my name and "guest". Hmmm... small error but that can be fixed. But it wasn't. After a terrible dining experience at Herons - that gets its own review - we returned to our room to find that housekeeping had left a little card on the bed addressed to me and guest. Are you serious? We are celebrating our anniversary and we let you know that when making the reservation and at check in. The hotel itself is lovely, the pool was relaxing, the spa was delightful but the staff needs a lot more training if they want to keep their reputation. I did learn after our stay that the Umstead has a new general manager. Hope he can either get things back in shape or is replaced. I did reach out to him following our stay. At first I did not receive a response to my email. When I followed up, I received a curt phone call thanking me for my "constructive criticism". No apology, no what can we do to make this up to you, nothing. We were also surprised at the number of dogs on the property. There is a large lawn behind the hotel for weddings and events and a little sign saying not to allow dogs on the grass. So guests were walking their dogs around the edges and letting them relief themselves in the planting beds. I imagine on a hot day, this probably gets a little stinky. We would go back for the spa, the pool (though if you visit the spa, you can also go to the pool!) and we did enjoy drinks and lunch the next day at the more casual patio bar. Those experiences were great and helped make the weekend not a complete loss. But for the money we paid, nope, not again unless I hear things have changed.

Helpful?
R
RR22RRWASHINGTON DC, DISTRICT OF COLUMBIA
Verified booking
Business
Standard Room
Stayed in Oct 23, 2025

"A new standard in luxury, comfort and service"

10.0

What a wonderful surprise – this hotel is extremely well run with an emphasis on pleasing guests. From the moment you walk in, you are greeted and acknowledged, and assisted in every possible way. What stands out most for me in this hotel is the cleanliness. This seems to be a lost art in the hospitality business – housekeeping. Although this hotel is several years old, my room was absolutely immaculate and stayed that way during the entire visit from the showers to the sinks to the bed to the bar area. Everything was immaculate. Turn down service in the evening was very nice with exceptional detail to replacing used items tidying up and making the room comfortable - I don’t see this anymore in five star hotels. Small things like cleaning glasses and leaving the cleaning cloth behind for use, replenishing, complementary water, and preparing the bed. By the way, the bed was one of the most comfortable I’ve stayed in - in many years. I was unaware of any nice hotels in the Raleigh Durham area so it was very surprised too See this Hotel and I will certainly be back.

Helpful?
J
jasonsV551GJ
Verified booking
Couples
Standard Room
Stayed in Oct 6, 2025

"Experience of a lifetime!!"

10.0

This was the most luxurious hotel I ever been too! It was a great place to go and impress my bride!! Definitely will be going again!! Worth every penny

Helpful?
K
Kristin
Verified booking
Standard Room
Stayed in Oct 1, 2025

"Exceptional"

10.0

AMAZING! The staff was phenomenal. Five star service all around. Room was beautiful with a ton of amenities. Delicious food and drinks at the pool and in-room dining. Spent 1 afternoon at the spa. Highly recommend.

Helpful?
2
260randallcROCKVILLE, MONTGOMERY COUNTY, MARYLAND
Verified booking
Couples
Standard Room
Stayed in Sep 21, 2025

"Nice except for over-billing"

8.0

Overall nice but watch out for their billing. I’ve stayed twice and they over-billed me both times! Keep all your receipts and watch charges on your credit card transactions like a hawk. Particularly watch out for extra charges at the pool being added to your bill after you’ve signed. When I complained they corrected the errors in all the cases. But most folks probably wouldn’t notice the extra charges.

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