Shangri-La Chengdu

Die Lage des Hotels ist wunderbar, viele Sehenswürdigkeiten oder interessante Orte sind zu Fuß oder mit dem Fahrrad zu erreichen. Die Aussicht vom Zimmer war klasse und das Gym war eines der besten, die ich jemals gesehen habe.

Das Hotel wirkt ein bisschen in die Jahre gekommen, was aber grundsätzlich nicht schlimm ist. Enttäuschend fanden wir das Frühstück, das hatte kein 5 Sterne Niveau. Der Raum ist voll, eng und laut und die angebotenen Speisen sind okay, aber tatsächlich nicht so besonders. Bei anderen fünf Sterne Hotels hatten wir bessere Erfahrungen gemacht.

1. Hotel staff service was generally good. 2. Hotel gym still operates only until 11pm despite it being a 5 star hotel 3. Location is great and easy to travel to Taiko-li 4. There is a family mart just beneath the hotel 5. Breakfast options were limited 6. Rules and regulations were somewhat not enforced - smoking and cigarette butts being discarded were observed in the hotel premises itself. Stayed at this property again from prior experience - Standard has dropped. Feels like they were understaffed, as service can be quite slow at times. Lounge area could be further improved- they closed one area on the floor below, pushing everyone to the 36th floor. Dress code were not enforced, children were running all over the place. Variety of food did not change daily.. so eating the same spread throughout my stay. Overall still a great hotel to stay in, with room for improvement.

The recommendations of the staff were not really good. They didn’t recommend good hotels or didn’t know good tea shops to buy local tea. The breakfast room almost feels like an after hour club because the music is so loud and way too much in the morning.

Отличный разнообразный завтрак. Хорошие виды из окон.

Запах табака из вентиляции даже в номерах для некурящих. Неправильное описание номера: номер сьют, забронированный для семьи 2 взрослых плюс 2 ребенка, оказался пригоден для проживания только 2-х человек, так как софа в гостиной не предназначена для сна. Пришлось на месте бронировать дополнительный номер.

The room was large, the location was ideal and the facilities like the gym and the pool were the highlight but the service quality was mixed. Overall the service lacked the warm quality I have come to expect from other Shang hotels in Asia, especially as a Golden Circle member. It was difficult to order room service in English. One night a lady called an woke me up mistakenly having though I had request something. When I corrected her she didnt even apologize and instead abruptly hung up the phone.

Room, facilities, staffs, location