Hilton Garden Inn Plymouth

Big room, convenient location, helpful staff

Small bathroom, in need of a bit of modernisation

For a Hilton, the room was more like a Holiday Inn or not what I would expect for something branded "Hilton" A lot of wear and tear in the room. Reading lights for the bed were broken. Just not what I expected

Very nice, clean and refunded us 50.00 for the f8re alarm

Having to pay for breakfast and fire allarme problem that cause it to go off at 4 am and stay on for an hour.

Although looks to be a relatively new property conveniently located in Plymouth, I cannot give it a strong review based on our stay. While we were there, we were evacuated 5 times over 3 days in the early morning (one day at 4:20 am) due to a faulty fire alarm. While the good news is that there was not a fire or other emergency, the bad news is that we had to walk down 5 flights of stairs after jumping out of bed to the sound of the alarm. Not sure where to place the fault - management, the alarm company - but it meant that our stay was less than pleasant.

Bed was nice, property clean, nice lobby and friendly staff!

We had a comfortable stay here. The beds were great and the room was good.

It was quite pricey compared to some of the other Hiltons in the chain and having to pay for breakfast was a bummer. It was a good breakfast but I wish it had come in the price of the room.

This place is a major letdown and absolutely not up to Hyatt standards. The room reeked of old cigarette smoke despite being labeled non-smoking. The shower curtain was musty, the room was shabby, and the bedside outlets didn’t even work. A flashing light every second made it hard to sleep. Housekeeping blasted loud music in the halls for hours and sprayed chemical-scented air freshener directly on the beds — gross. The front desk staff was glued to her phone and barely helpful. Even the toilet paper was bottom-tier — bus station quality. This is a motel charging hotel prices, and it’s a shame Hyatt puts its name on it. I truly don’t understand how this place has good reviews. I’d rate it 1.5 stars at best. Never again.