Embassy Suites Tucson - Paloma Village

Big rooms

Front desk was very short whenasked questions

Yes it is comfortable and the ubication

Our stay has been okay. If you’re expecting the level of niceness as other Embassy Suits, this isn’t the place. Everything has been clean in the room, but the hotel is dated. Everything seems a little tired and there are areas in the room where the doors need paint from getting used. Some outlets in our room didn’t work. Only one side of the bed has an extra plug block. for your phone. Poor planning in 2026. We asked for a second one to be sent to the room. The eating area seems dark. The breakfast was not like other Embassy Suits. The coffee was terrible and the selection was almost Hampton Inn level. They didn’t even have bananas. Other people wrote about parking and the hotel having no control over the it. We book this stay all on points and because of that, they waived the parking fee. The AC system in the room is very loud. Luckily it’s been cold here and we were able to open the door. Staff has been very nice. I feel like we wasted our points here and wished we had stayed at a Hampton inn for less points/money. Hilton should examine this property and rename it to Hampton inn or other lower level Hilton property. I’m writing this as we’re still staying here and hope a manager sees this.

Location, views, cleanliness, Social Hour, helpful staff.

Bed was not comfortable.

While we did experience a hiccup with our room, I want to give a huge shoutout to Alondra at the front desk and the management team for how they handled it. From the moment they realized the issue, they were communicative, professional, and genuinely focused on taking care of my family. Alondra was kind, patient, and made sure we felt acknowledged rather than brushed off. The management team stepped in quickly and went above and beyond to turn an inconvenience into a positive experience. Customer service like this is what keeps us loyal to Hilton. Mistakes happen, but it’s how a team responds that makes the difference and this team nailed it. Thank you again for taking care of us and making sure our stay got back on track.

Breakfast was great. Made to order omelets were wonderful. Potatoes on the buffet were not hot, but everything else was good

The walls between rooms were thin. We could hear the people in the next room moving around and talking.

Good location, nice room, clean facilities, nice complimentary breakfast buffet.

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