Smiths At Gretna Green Hotel

The property was very nice overall, and the room we were given was clean, comfortable, and well presented. The staff were polite and helpful, and the location was perfect for attending my friend’s wedding.

I was disappointed because I had booked a one-bedroom cottage, but upon arrival, I was informed there was an electricity issue and we were moved to an executive room instead. Although the room itself was lovely, it was not what I had booked, and it meant we were separated from our friends who were staying in the cottages for the wedding, which impacted our experience. Additionally, I paid £300 for the cottage, but the executive room costs £121 per night (£222 for two nights). Given this difference, I feel this was not equivalent accommodation. I would appreciate it if the hotel could offer a partial refund or appropriate compensation to reflect the difference in room type and the inconvenience caused.

Lovely stay for daughters vowels renewal, beautiful service and hospitality at hotel for the family dinner after.

Coffee machine in rooms and water to drink

Convience

We were above where the kitchen was people talking very loudly and being unruly

The staff were so helpful. The cottage was beautiful and food excellent

I didn't like the early finish in the kitchen and restaurant. And if we needed room service we'd need to collect it and take it back to the cottage ourself

Booked online for main restaurant , no email confirmation, booked it again, no email confirmation, I emailed front of house, no reply, I then emailed to cancel the 2 bookings(dunno if they were booked), no reply. Very strange. Checked junk email, nothing. Hello is anyone there?

On arrival I enquired about the possibility of renewing our wedding vows with it being 60 years. From that moment we were looked after like royalty, transported to the venue by chauffeur, handfast ceremony, lots of beautiful photographs taken and just the best experience. We were both overwhelmed by the service we received, the hotel was beautiful and the meals we had in the restaurant were outstanding. I couldn't recommend this place enough.

Room

bar seating for couples