Smiths At Gretna Green Hotel

Staff were lovely throughout Room was lovely and large for a standard room

I did not know room service breakfast was an option - only found out on the second day when i found the card under the do not disturb card on the door handle! It should have been on the table with the main room service menu . General room service menu limited. I found out on the last night that you can actually get anything from the restaurant menu as room service up to 8.30pm - but only because I asked. Nobody tells you. The room info is on a QR code (fine if you have a smart phone) but when you click it just takes you to the hotel website - no room info. No bottled water in room (for a four star hotel!) which I thought was poor.

Stayed in one of the cottages which was very nice and great value if 3-4 people use it. Main hotel seemed nice also- we had drinks, dinner and breakfast there; food was OK but not great, especially for the prices. A pleasant stay but not exceptional.

We visited the Old Blacksmiths museum first (which was great, especially as we were married there 26 years earlier!), and paid full price as we didn't find out there was 50% discount for hotel guests until we got to our room! Food was fairly pricey and average, although the leek and potato soup was excellent.

Big spacious room

Nothing!

Hotel and staff... Fantastic day, stayed overnight and had our wedding reception/meal there, staff were all really friendly and happy to help with any requests we had. Immaculately clean, lovely big spacious rooms all nice and modern with nice views. Food. Evening 3 course meal was excellent, no complaints at all, everything was piping hot, well cooked and presented, didn't have to wait ages between courses and was really well organised and our wedding cake was stored for us in there fridge and all set out for the evening meal, breakfast was also included and was also excellent with pretty much anything you can think of for breakfast there for you so definitely something for everyone. Location.. could ask for a better location to be honest, 50 yards from the blacksmith museum and little stores and few hundred yards from the coachhouse where our wedding was. Nice seated area outside also with sun all day. Came part of our wedding package so I would definitely recommend as it was great value for money.

Location was great, staff were super friendly, room was very clean & good selection for breakfast

The cottage is situated directly across from the Blacksmith and only a two minute walk from the hotel where breakfast is served. Self serve breakfast with a good selection continental pastries, cereal, drinks and english breakfast items. The evening meal served at the wedding reception was delicious. The cottage we stayed in was very spacious, airy and comfortable.

The cottage was kept at a constant temperature but was set a couple of degrees higher than I would normally have it and was unable to turn it down. I found the beans at breakfast to be tepid. I did not raise either of these issues with any member of staff and I am sure that they would have rectified them if they had known.