SureStay Hotel by Best Western Greenville

Dirty

Clean hotel for quick over night stay

Carpet in rooms and no elevator to second floor

The front desk people were nice but they had a group of several men outside the front door the entire time like 8-10 guys the whole time we were here. Being a single mom it’s a little uneasy when it was just my mom and my daughter and I. The WiFi wasn’t sufficient at all, and then we went outside and saw a crawfish by the front door. As the guys were all still outside just hanging out and drinking. It just made us feel really uneasy. I would never let a group of men sit right by the front door when people are coming to check in, especially when they don’t speak English . No one should ever feel unsafe at a hotel

Overall we was happy with our experience. Our room was clean and beds were comfortable.

Very convenient to interstate. Good dining options nearby.

Breakfast could have used some protein options for people with diabetes or other non-carb needs.

Room, stay and amenities were all decent for the price but the odor in the hallway smelled like someone was cooking a spicy meal and the smell didn’t dissipate during my entire stay.

Mattress was saggy and worn out. The toilet kept backing up brown stuff. Nonsmoking room reeked of smoke. Poor patching job on the bathroom door. Outdated and poor quality bedding. Very basic breakfast.

Bed was comfortable. Room was clean and updated to look good but stuff was done shoddy. The window leaked on the top seal from the rain. When you turn on the water in the bathtub it makes noise. The water leaked around the faucet in the sink. The remote control for the TV was broken and we didn't get it replaced until the second day.

Overnight, to visit a friend. Have stayed here a few times, maybe overall shell looks aged the beds are incredibly comfortable. This stay it was late and i was grouchy, the A/C unit had tripped out so the room was HOT. I called for service. There were other people checking in, the man working the desk got those people checked in and came over to the room to see if he could fix unit, it took about 2 minutes he had it reset and he assured me the room would cool down, he said 5 to 10 minutes it was cooled to a comfortable for me level about 45 minutes later. I was not nice about it as i was tired and grumpy and just wanted to sleep. But he fixed my issue quickly and as warm as it was the room was cool in a fair amount of time. I could have handled the situation better and need to apologize for the way i acted.