Holiday Inn Express & Suites Charlottesville - Ruckersville by IHG

Everything about the hotel was great until all the power went out without explanation

I didn’t like the lack of accountability for the power outage. Half the rooms had power and the rest didn’t and instead of accommodating my family and I they just said it’s not our fault we can’t do anything.

Convient

Having to use your key card in the elevator

BEWARE of Body Fluids from Previous Guests.People can get DISEASES and very sick from Poop, blood and body fluids. Have Photos of the Poop Fecal on Wall and Toilet paper. Mold and Mildew on Shower Curtain and Tub/Shower. Floor was so new filthy socks were dirty FILTHY. Housekeeping Supervisor B said "FILTHY" on her Rag and complained that Girl did NOT clean the Room! AC Filter was so dirty it was blowing out dust. Bottle Cap under Furniture. Condom Wrapper on Floor by Nightstand, Alarm Clock static due to short. Staff including "Manager" and Housekeeping Supervisor LIED to Me and then to IHG due to Ruckersville Location NOT complying with QA Standards of Brand and Health Department Requirements. Food was left in Fridge, trash under furniture, Blood on Desk. People can get DISEASES from Poop, blood and body fluids. Staff lied about Credits and Refund. DISGUSTING, UNPROFESSIONAL, DISHONEST, INAPPROPRIATE and against Law and Brand Standards. This should switch to Motel if can not properly clean between Guests to ensure Safety, Liability and basic cleaning standards and Health Department Requirements of Operations. IHG Brand and Corporate were shocked and disappointed too.

I would not stay here again. This seems like a party hotel...very loud guests, very loud lobby, etc. And, the staff just did not seem to care about late night noise.

Nice place to stay