Best Western Plus Mariposa Inn & Conference Centre

This hotel is an older hotel at the south end of Orillia directly across from the OPP Headquarters. It was the last night of 9 on the road and we were heading home. We arrived shortly after 2 ( thankfully) First note was the musty odour in the front lobby. Check in was flawless . Our room not quite. The heat had been shut off for a period of time and it was very cold. We turned the heat on and left to eat. Returned and hour later and contacted the front desk. An offer of heaters and blankets was made. This wont help and ice cold bathroom and mattress and box spring. Several further communications with no offer to move us. We stayed out as late as possible and went to bed. My partner communicated our displeasure with the front desk and we left. The manager replied to our hotel review and apparently it was our fault for not taking the blankets. Apparently the heat had been turned off by the previous visitors. Never again will we book this hotel. Not Best Western standards. At no time during our visit were we contacted by management.

Staff were very friendly & helpful.

Our room was dusty and there were dead bugs on windowsill .

I unfortunately innocently made a mistake with my booking dates. Arrive with me children after driving hours and management (specifically Noman Khar) not helpful or considerate whatsoever. Demeaning especially in the way speaking over women, not letting me or my mother in law talk, just shutting us down and not offering assistance in any way. The staff was also lying directly to our face which was most definitely not appreciated. Unfortunately we needed to either leave or pay an additional fee, and not able to use my points unless I left and called the 1-800 number. I'm not sure if anyone has ever had to go into a fully packed car with children crying and now very upset as they're tires and hungry to deal with a 1-800 number but this should have been 100% unnecessary when I was speaking directly to management.. could they not have helped me with that ? I needed to go and book a different hotel and now out the price of the room for here. I have a few thousand points now that will unfortunately go to waste and I will no longer be booking with Best Western..

The staff were friendly. The hotel and rooms were very clean.

I did not appreciate paying $300 for one room for one night. There was a sports tournament going on and felt the room rates should NOT have been so grossly inflated to reflect this. It was ALL hotels in town that did this and I find this to be extremely unfortunate for me as a traveller and not a participant of this tournament.

Beyond AWFUL. If you don't want to waste your money, then DO NOT book here

The beds and pillows in the room were comfortable. Staff were friendly.

The hotel its self is very outdated. Rooms were very old and were not like the pictures shown online. The pool area is old and not taken care of. Very dirty in the washrooms and looked like they have never been cleaned. As for our room, we found a sock in the bed that did not belong to us, sadly we found it the next morning after sleeping with it. Also in the mini fridge there was garbage located in the freezer. This just goes to show that they are. Or doing a very thorough clean of the room. Overall was very pricy for we got.

Honestly breakfast used to be way better it was a buffet now it's literally one lady running a restaurant with no tips and rude travelers

No Support for front desk they are the ones running your business dealing with everything and everyone