Best Western Plus Mariposa Inn & Conference Centre

Staff at reception were awesome

Couldn’t fill bath tub because plug hole was rusted

We stayed at the Best Western Mariposa with our family during our son’s hockey tournament, and this was by far the worst hotel experience we have ever had. We are a team with younger children, and parents made a point of supervising kids closely, following early curfews, and being respectful to staff. Despite this, we were treated with suspicion and hostility from the moment staff realized we were a hockey team. On our first night, the hotel offered an empty room for kids to play mini sticks. The following day, when kids asked again, we were offered a different room that was dirty and had broken glass on the floor. Staff were notified, and not one parent made a fuss about it. That evening, while supervised kids were using the pool, another family (not part of our group) opened an unlocked side door and ran into the snow before jumping back into the pool. Some of our kids followed. There were no warning signs and the door was not locked. The pool was immediately closed by staff without testing water levels, and parents were falsely accused of children urinating in the hot tub. By 8:30 p.m., all children were in their rooms with parents. The following morning, our team manager received a rude email accusing our children of running the halls late at night and harassing guests—none of which occurred. The situation escalated further the next evening when staff aggressively confronted parents at the pool and accused a guest of having alcohol without cause. When another parent calmly attempted to speak to the desk manager to de-escalate, the staff member pushed past her and retreated to her office, where police were called. The OPP attended and confirmed there was no disorderly behaviour. Everyone was allowed to remain for the night. Beyond staff behaviour, the hotel itself was dirty and poorly maintained. Our room had a dead bug and personal items left behind, public areas were not well kept, and breakfast service was slow and inattentive. We would not recommend this hotel to families, sports teams, or anyone expecting professional service or basic cleanliness.

Hotel is very good. The staff were so friendly and helpful -- really made the stay more enjoyable. Hotel in need of some repairs (some leaky taps, rust in tub, pool area in need of some TLC) but Hotel was clean and very reasonable! I would stay again. Breakfast was included which is a perk, especially with children and there is a Chucks Roadhouse restaurant attached to the hotel which is convenient.

The toilet in our room wouldn't fill with water automatically, which then wouldn't flush. We had to keep filling the tank to flush. Staff were helpful getting it working once.

The beds were clean and comfortable. The food in the breakfast buffet was warm, fresh, and tasty

Nice pool and sauna

The life breath system in pool area was dripping water should get fixed

The breakfast was very good

The hot tub was closed for the entire visit and no one knew why. The pool is only 1m deep it is too shallow to enjoy. The beds were not comfortable

Convenient to where we needed. Staff and breakfast

The pool was a disappointment, the depth- I could only walk around, cleanliness- paint chips floating. Toilets too low, and no bars to help get down or up. We know it’s an older hotel but it needs TLC and new up dates