Beach House Fort Lauderdale, A Hilton Resort

Todo

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La ubicación, amabilidad del personal y diseño de interiores

Room was noisy and are getting old a worn. For money, better hotels on strip. It is a same, am Hilton honors member and now will probably move to Marriott now for this location . Stayed both and Hilton’s are not best at all

We had such a lovely experience dining at Ilios and having Petrone as our server. She was just the best. She was of the most friendly and caring servers I have ever had at a restaurant. Ask for her if you go!

The reception staff and concierge were incredibly helpful and friendly, welcoming us back whenever we returned to the hotel which was also a nice experience. Then pool and pool area was a good size and a beautiful view over the sea, but in the 6 days we were there on 2 occasions we could not get a sun bed which was unexpected. The room was a good size and the view of the ocean was stunning.

The elevator situation is CRAZY - only 2 elevators worked, with 1 out of service and 1 reserved for the rooftop bar guests. Every day we would be waiting at least 5 minutes, most of the time it was more, for a free elevator with any room. One of the days we spent over 30 minutes waiting for lifts up-and-down to our room on the 23rd floor and nearly missed our restaurant reservation. We had a baby with us so this was our only option to get to-and-from our room and the situation was genuinely unacceptable. The cleaners did a good job, but most days the room would be cleaned around 4pm which is when we would be returning to the hotel to get ourselves ready for our evening out.

An amazing hotel ruined by poor management. You will be expected to wait after check in for a room you’ve already pre booked for hours. Don’t expect to make your reservations due to the hotels tardiness. We were told after waiting for hours in the lobby with our luggage that a food and drink voucher of $300 would be applied. The operations manager (Heather) was immature and rude to us after sitting in the lobby for hours telling us to go to our room and calm down. We stayed here a couple years ago under a different name, this hotel has gone down hill unfortunately and we will not be back. Remember that voucher? They never applied it and charged me for all the food and drinks, I had to call back and explain everything again even though they told me everything looks fine with payment. Don’t come here, we will not be back again. You will pay for luxury hotel and won’t get that experience.