Beach House Fort Lauderdale, A Hilton Resort

Location was ok

Well the booking.com website said under room amenities. Hot tub. Then under bathroom amenities it said spa tub. So I only booked the room because there was a hot tub in it. Then when I arrived there was only a spa tub in the bathroom. I called the front desk and talked to Lou. He said there is no hot tubs in any rooms. And that he would switch us to a different room. This was sat morning about 11am. He said he would get back to me. Then we took a walk on the beach. On our way out at 230 we stopped at the desk and talked to a lady about switching rooms. She went in back and confirmed with lou that this move was in progress. So we walked on the beach. Then went back to the room. I had my phone with me all day just in case he called. Then Sunday at about 11am I called the front desk again. Lou said he had tried to call me twice the day before and that the room was ready. So about 1pm we switched rooms on Sunday. My other half was leaving that day after we went to Boca Raton to visit a friend. So then I came back spent the night in the new room which had much better views on the 16th floor. But it was just ridiculous that we never really got to spend any time in that room as I was also leaving early the next day. Bottom line is I didn't enjoy the 1st room as it only had a partial ocean view and was just on the 7th floor which was just one floor above the pool floor without a pool view. We had a view of the four seasons hotel just across the terrace. I only booked the room in the 1st place because it had a hot tub. So that made me upset to begin with... It was not advertised correctly. I looked all over so many websites to find one with a hot tub in the room. It made the little mini vacation much less relaxing than it could have been. Also the car rental place I booked was horrible. It was so cheap I was suspecting there might have been a catch. $64 dollars total when I booked it. Then when I arrived.

My corporate annual event was a huge success. Nixon at guest services (bell desk) and Xiomara in catering went above and beyond for us all week and made my job easier. Can't wait to come back!

Great service and unbeatable views!

We stayed at the Beach House for just one night following a cruise. We had a tremendous experience there. The concierge, Nixon, was especially friendly and helpful. We had a minor glitch with our baggage and the hotel compensated us over and above what we expected. The room was exceptional, with a wraparound veranda overlooking the beach. It was quiet and comfortable. Unfortunately we did not have the chance to use the restaurant or pool but they both looked very nice. Would definitely stay here again when we're in the city.