Sprowston Manor Hotel, Spa & Golf

Leaving

Very dated and dirty to the point of worn out - toilet didn”t work on arrival - hotel man fixed this but said we couldn’t change rooms as fully booked - but that was a lie as 7 rooms available on booking.Com for the same night - and they were still showing two hours later. Please do not add insult to injury by lying to me- I have done nothing to offend you except speak the truth. There is no such thing as ‘clean dirt’ your hotel is filthy- you should have pay me to stay. There is a lot wrong with this hotel - no attention to detail, but the biggest thing missing is Pride. Bedroom Windows dirty and mouldy carpet very stained and for £145 a night - even this standard room was well ‘below par’ Oh - and the dried up toothpaste in the bathroom glass was not mine. We arrived in good time but were given rubbish breakfast time options and then had to wait as tables dirty. Get your act together sprowston - this is all very sub Standard- You lied to us and put us (probably everyone) in a sub standard room- clean your hotel FGS The dirty windows in bedroom only open at the top a fraction of (for security) but the window sills are above legal height) so at least you could allow full opening on top frames - this is not H&S gone mad - this is pure stupidity. I can imagine why guest might want to jump though. You had let this place go before and now you’ve dropped standards all together - call for polizzi! And get your act together. Oh and don’t even think of going to the bar without your credit card - you can’t order a drink on your room number and they don’t accept cash ! Ridiculous. I feel sorry for some of the staff but obv the majority and management don’t give a damn.

Going home

Food was poor. Decor was uninspiring. Dirty windowsills...stained bedding

Pleasant comfortable surroundings.staff very helpful

All good

The bedroom , the lobby , the restaurant , lounge , the grounds with children play grounds . Absolutely nothing to not like with the place .

Nothing

Evertything was lovely. Stayed a few times and it's a great hotel and the staff are super friendly and helpful.

No aircon in some of the rooms. A fan was provided but it hadn't been cleaned in a long time and blew dust all over the bed.

The room was a really good size and had all the amenities required, clean and modern. We loved the pool and how it opened at 7am so we could take our toddler early. The breakfast was also really good! We thought it was great value for money.

No plug sockets next to the bed to charge phones.

Spacious hotel although the single room was a little cramped. A warm weekend so resulted in a rather warm room. Breakfast was good and ample. Very convenient for the Park & Ride into the city centre.

Nothing really