The Essex Golf and Country Club

Overall, the hotel was lovely — clean, comfortable, and housekeeping were especially polite and helpful, even offering to assist with our bags due to the lack of a lift. However, the experience was let down by a frosty and unwelcoming reception on arrival. We arrived early (knowing check-in wasn’t guaranteed), but the older blonde receptionist we first encountered offered no greeting, no warmth, and no alternatives. Her tone was abrupt, and we were cut off mid-sentence. A simple “Feel free to relax in the bar while you wait” would’ve made all the difference. After speaking to other guests attending the same event — who booked for the same reason — we found we weren’t alone in that experience. Customer service sets the tone, and sadly, it didn’t reflect the rest of the hotel’s standards.

Broken window latches couldnt close windows properly. disrepair issues, dated room. bath/shower was not great.very loud staff in corridor really early in the morning. Loud music blaring.

I've stay here a few times already, really enjoy my family stay, it very relaxing the place is very neat clean and tidy, The staff is friendly excellent services, my son loves the swimming pool he very enjoyed the place, Lovely atmosphere

Great facilities. Staff really friendly and helpful. Room looked great, bed nice and comfy. I’m not one nitpick but there was a used dirty towel in the wardrobe though. Bar and food reasonably priced, pizza was delicious!

We stayed here for a night, helpful staff, room was massive and cleanish, the floor needed a much better hoover as hair was everywhere. Breakfast was good, nice grounds and very quiet come night! Plenty to watch on tv like Netflix, Disney etc. Overall we’d stay there again!

Have seen this hotel come up a few times and thought i would try it when i was working in the area. Being a golf club it has lots of extras, gym, spa, pool etc. The gym was well equipped with the latest tech, the pool area was lovely with a jacuzzi ,steam and sauna room. Clean changing rooms with ample lockers. The room was spacious with one of the largest beds ive seen, decent amenities, tea,coffee n biscuits. Great bathroom and shower. The restaurant was nice, the food was decent with plenty of options and great prices. A great place to stay and i will return.

Tidy room but unfortunately housekeeping had left some rubbish on the floor from the previous occupants. The road at the front is very busy and noisy from about 5.30 a.m. onwards disturbing our sleep. Otherwise the stay was okay.

Website pictures were definitely not the bathroom we had , Staff lovely though but room really out dated . The Bed though was very comfortable and had a good sleep.

Our room was right opposite the housekeeping room, so was noisy in the morning, also could hear people talking in next room late evening. We paid extra for early check-in but had to wait nearly 15mins until room was ready. Note, we rang prior to advise hotel of our request. Staff were friendly and there are good facilities.

Nice twin room, thankful to find the windows open and a fan on when we arrived. Check in was ok but no information about breakfast etc was given. Slept ok considering we were on the ground floor in the carpark with men shouting outside in the carpark, one of whom was there when we got back from a concert, sitting in the carpark just wearing underpants. Appreciated the tea and coffee facilities but there was only one spoon, and only one sachet of hot chocolate. Shower was nice, everything was very clean and comfortable. Breakfast was not good at all. The menu in the room makes it look like breakfast is excellent but that's not the breakfast that's included in the room