Quality Inn San Bernardino - Loma Linda

I will not return to this hotel. Checking in was great but the hotel is dirty on the outside, the elevator smelled like urine. As we walked into the room, there was a chair that had a large part of the upholstery gone and it was dirty, please throw it away. The hotel has a pool, but it was out of service and my husband and I wanted coffee and a little something to eat and “due to Covid” no breakfast as advertised.

This property was extremely disappointing. The door had to be man handled to get it open. Then came the rush of the putrid smell of piss. After a 15 hour trip I complained to desk clerk through a window outside, who seemed unwilling to find solution or room, so I said I brought cleaning supplies and febreeze and would deal with it for the night. After returning to room and attempting to clean/deoderize/ unpack I discovered no fridge to store my food. I returned to the outside window to tell the desk clerk. His response was to leave a note for maintenance the next morning. No other room/solution. I returned to this room without other option The next morning all appointments had been moved up without notice so focus was to get cleaned up and out the door. This was a battle no running hot water in sink & shower even with running it several minutes so hygiene was via sink and cold water. After hours of appointments I returned to office - still no refrigerator and food was spoiled. Owner/ manager were uninterested in assisting with another accommodation and clearly had not received requests/complaints or had no intention to resolve any problems. Fridge w/out freezer door, no racks_ privided late evening. I had paid entire reservation in cash at check-in, no refund/room change/other. NO LOBBY/BUS. CENT ETC, BREAKFAST, ICE, HOT TUB/POOL, OR ROOM PHONE. High room rate, extremely poor conditions, no amenities. Staff claim, homless, corporate failure, a fire as reasons

good customer service old building, not well maintained

Rooms was clean. Clean sheets and blankets. Bed was comfy. Clean towels. Had a refrigerator and microwave which was a plus.

Property was very run-down and exit railings were unsafe. Bathroom shower curtain rod almost out of the wall and hot water took 15 minutes to work. No morning breakfast as indicated on the website, staff stated that breakfast was discontinued 3 years ago. Registration wanted an unrefundable deposit, had to pay for a night I was not staying there in order to leave early and get partial refund. Bad location, right next to a riverbed with homeless people milling around. Staff was hospitable and doing the best they could, but the hotel was in desperate need of restoration. Do not go there.

This was the worst hotels I’ve ever stayed at. The outside was not too bad but the rooms are awful! BEWARE the pictures used in the web must be old and no longer represents the current condition. I was charged $50 deposit, for which I have not been gotten back yet, snd the joke is the room had nothing in it!!! No lamps, no clock no phone, no iron, no pictures on the walls, no drain stopper for sink or tub. Tried to shower the first night at 10 and it took 15 minutes for the water to turn Luke warm (we think they shut it off at night) curtains were falling off and we noticed after walking around the place that most of the rooms the same was true. The pool and hot tub was kept locked, the staff was not friendly or attentive even though there didn’t seem to be many guests there WHICH IS NO BIG SURPRISE!!!! Sorry but facts are facts……. And I’d like my $50 back with interest for the trauma I suffered having stayed 2 nights there!

The stairwell was loose and the stairwell landing was unsafe and needs immediate repairs

Place was disgusting and ran down. Elevators and stairs were a safety concern. Staff was extremely rude checking in and checking out. Rooms extremely outdated, shower made me feel like I was going to catch athletes foot. Woke up itchy all over. Cut my stay early because I was so uncomfortable. Pictures look nothing like the property, so not stay here just to save a few dollars.

PROPERTY IS CLOSE TO MY JOB.JOB IS 40 MILES FROM HOME. SOMETIMES IT IS EASIER TO STAY OVER. PROPERTY NEEDS SOME UPGRADES AND ALL THAT IS ADVERTISED IS NO LONGER AVAILABLE! IT IS CONVENIENT!

Dirty and poorly maintained.