Hampton Inn & Suites Jackson

I came across this lovely lady,by the name of Heavenly and hospitality was amazing. She was working the friction desk and kitchen wow! The biscuit was amazing. My overall experience was her , she made it visit worth me coming back.

From the moment I arrived at the Hampton Inn in Jackson, I felt completely at home—thanks to Heavenly. She truly embodies what hospitality should be. At breakfast, she was absolutely amazing—caring, kind, and attentive. She went above and beyond as always To my surprise, when I later visited the front desk to get new keys, Heavenly was there as well! Her professionalism, patience, and genuine kindness shone through in everything she did. She’s one in a million and a true asset to this hotel. As a Lifetime Diamond Member, I’ve stayed at many Hilton properties, but Heavenly’s exceptional service stands out above them all. As long as Heavenly is part of the Hampton Inn Jackson team, I—and my company—will always choose to stay here. She makes all the difference.

Great hotel need a little touch of paint for the rooms and better lighting in bathroom but overall great hotel and staff

This hotel was recently renovated? The shower in our room was disgusting. Wallpaper was coming off the wall. The tv stations were mixed up, front desk blamed it on Direct TV.

Good

Great room! Nicely decorated and specious. Good breakfast. Nice staff - Amber helped me and my guests.

No wine or alcohol sold on premises.

I would give this hotel negative stars if I could. My reservation was clearly a joke to the Jackson, TN Hampton Inn. I was not given any of my preferences nor was I recognized as a Hilton Honors member. Instead, upon arrival I was advised that 3rd party booking companies were given priority over Hilton Honors Members members and their requests were honored over Hilton Honors Members. The room was not what I reserved: instead of a king suite we were given a small king room, instead of the ground floor we were on the top floor, instead of being on the quiet side we were on the highway side which was very noisy, the privacy lock didn't work, the bathroom lighting was very dim, the requested extra towels weren't in the room, the check in clerk told me she had taken $30 off my room bill but didn't give me any points because she felt like the money was enough. I asked why 3rd party bookings would get preference over Hilton members, she said she had no idea but that maybe because it was Christmas time, that's just how it was when she came on shift at 3pm (we checked in around 8-8:30pm) I asked why I hadn't been notified of all the changes before check in? She had no idea. She did offer to get a manager to speak to me, when I asked if a manager would be able to make any changes, she said no as the hotel was sold out. I declined the offer to chat with a manager. Later,when I came back downstairs to the front desk to get additional towels and some soap that was missing from the room, the same front desk clerk was checking in a man she had talked to earlier and made reservations for over the phone - he had a dog- so she had given him a king suite on the second floor, he told me in the elevator it was an upgrade to his original 3rd party booking. Breakfast was browned powdered scrambled eggs and some kind of meat patties that were tan colored, dry, and had no flavor. They did have waffles you could make, yogurt, and cold cereal available. The coffee ran out and took about 20 minutes to refill, twice. What a fabulously epic fail this Hampton Inn is, the Hotel 6 would have been a better choice. Hilton Members are clearly idiots and I will not bother being one in the future.