Hilton Garden Inn West Monroe

The staff is very friendly.

The hotel is in desperate needed of repair and updating. There are visible signs of wear and tear, rust and in some cases mold. The mattresses should be replaced as they are old and no longer comfortable.

Convenient location

Rude staff Lack of communication among staff

The bed was clean and the staff were nice and friendly.

Overall the place was run down and the bathroom tub needed to be replaced because of rust. The smoke detector was not properly on the wall. There were unpleasant smells throughout the hotel and there should be some sort of dehumidifying elements. I do not think the one night stay was worth $200+.

The staff was nice, understanding, and accommodating.

Our room had a lingering bleach smell, the front lobby was hot during the day (one of the double doors was not closing so it let in all the hot air). The hallway carpet had a stale smell and like they put carpet freshener on it to cover it up.

Location

No free breakfast

Great location and decent rooms

Breakfast people.complaining about their jobs and when we checked.in paid in full as usual.when you check in 2 days after leaving charged us another 700 dollars when.we.called.claimed we paid partial for the 7 days we stayed. We booked it thru booking.com and.paid what was said in full. They never was going to.refund full.scam.stealing peoples money

Lobby was clean but the hallway to the room was not. We were there for one night and the room was ok but the shower did not work and no hot water in the sink. When I told the front desk they did not care. Do not bother with this hotel as management does not care and rooms are worn and things are not repaired. No accomodation for offered.