Courtyard by Marriott Fort Smith Downtown

The location was perfect. For the most part the staff was great and very helpful.

Everything was great, except for one employee who checked us out. She seemed like she didn't want to be there and we felt like we were bothering her.

The lobby was nice.

As we stepped into our room there were blueberries on the floor. There are no usb ports. The soap dispenser fell off the wall during the night. The plug at the coffee station doesn’t work. There was only 1 coffee pack. The low toilet was not appreciated.

Good location, near restaurants and local attractions, like Fort Smith and easy route in and out.

No luggage rack available upon arrival and only one person working desk at peak arrival 4-5pm Saturday. Sarah, the young woman was exceptionally professional and hard-working, while others would not help her. No good manager should leave one person to handle a rush hour crowd, and fellow workers, one male and another female walks away w/o helping Sarah. They should be fired! Breakfast was marginal, at best.

The pool was awesome. The pool towels were big and soft. Main bed was comfortable. Lobby was huge and really beautiful.

The main staff guy was kind of off putting with no eye contact. Totally fine if he has some quirkiness, but it made me feel not as welcomed. The pullout bed on our room was a twin and we booked a 4 person room. We made it work. The pull out was really uncomfortable though and could have used a pillow top. The hotel could use better signage as it was hard to find the pool. We got lost in the giant lobby and the staff was too busy to direct us. Better options in the market would have been nice. The freezer section was empty.

How close everything was.

Didn't get room cleaned and refresh of coffee supplies,like the cups and the sink didn't drain very well at all and had to get the key card reactivated alot

Ubicación

Había cafetera, pero no botellas de agua, el hotel esta muy desactualizado