Ghent Marriott Hotel

One of the best hotel experiences we have enjoyed during our global travels for sure. We stayed for 3 nights and truly did not want to leave. Ghent Marriott hotel is in the perfect location, situated along the main canal that runs throughout historic area of Ghent. So much to do and see, and everything is within walking distance. In fact, you walk out of the back side of the hotel, and you are at the main canal where everything happens. The hotel is extremely beautiful and well built, with much open space to enjoy yourself. Also, once inside your room, it is so quiet . . . meaning restful, and such a good night's sleep. The lounge area is very relaxing and at the restaurant each morning we enjoyed a great breakfast to begin our day. What truly separates Ghent Marriott is its people. Staying 3 nights, we got to know several associates that were ALWAYS friendly, personable, and helpful . . . and always with a smile. A big THANK YOU to everyone, although we got to know a few Marriott associates by name, and to them a personal thank you: Pascal - amazing at hosting us at breakfast as always calling us by our names and remembering our habits, with great service . . . also good at making us laugh; Katrien - thank you for the extremely thoughtful note in our room (we were in town to run the Gent Marathon) with a few thoughtful gestures (so much appreciated) - - - I know it is on behalf of everyone, although you were the driving force (and I saved your note to remind me of kindness and what made hotel truly special - its people); Jasmien - always a beautiful and welcoming smile with kind words every time we walk by reception area, thank you; Brecht - In Training, although you already excel at your position; and Montse - you were our first impression of Marriott Ghent - thanks for your kindness, and getting us off to a great start. Our stay was more than a stay; it was an experience. Thanks to everyone at Ghent Marriott Hotel. Scott & Jill.

We stayed at the Marriott for one night on our way to Amsterdam (from the UK) It was myself, my husband and our (almost) 7 month old baby. The Parking when we arrived was so easy and cheaper than we thought. We had a beautiful view of the canal from our room and our room was very spacious. Having a baby that is bottle fed, the temperature on the kettle was actually a really great thing to have and the rooms felt really well sound proofs when you have a baby who can cry! The best thing however was the room service! I had a steak and my husband had the cod. We also had a bottle of rose and it was all absolutely delicious! It came quickly too. It was a little on the cold side but I think we were quite a walk from the kitchen so we didn't mind. It was our favourite hotel of the trip and we stayed at the Sofitel in Amsterdam and the Cassellberg in Bruges. Check in and Check out were easy and they set up a cot with sheets in the room for us. Thank you Marriott for making our stay with a baby so easy and comfortable.

The location was superb right in the city and check in was efficient. The room with view was spectacular. We had a lovely time in Ghent

My stay at the Marriott Hotel Ghent met the highest professional standards. The reception team, particularly Jasmine and Katrine handled the check-in efficiently and with great professionalism, ensuring a smooth and well-organised arrival. You immediately feel well taken care of. Breakfast service was equally well managed. The staff, especially Louise and Pasquale, were attentive, courteous, and efficient, contributing to a productive and comfortable start to the day. Overall, an excellent hotel for business or leisure travel, combining professional service, a calm atmosphere, and consistent attention to detail. I would confidently choose this hotel again for future stays.

The Ghent Marriott was the simply the best hotel of our one month European vacation celebrating a significant wedding anniversary. We had alerted the hotel ahead of time and we were thrilled on arrival to find the staff had decorated our room beautifully to acknowledge our anniversary as well as gifting us some chocolate and champagne. So unexpected and so appreciated. We also took advantage of the early booking offer in the lovely restaurant that included a complimentary glass of wine. We had an absolutely marvelous meal seated in a beautiful window seat overlooking the canal. The hotel is ideally situated for walking to the historical sights and steps away from the canal cruise boats. All the staff we encountered were friendly and helpful. We just loved our stay here and hope we will be back some day. Ghent is beautiful and the Ghent Marriott is simply the best. Traditional historical exterior but with modern, updated and comfortable rooms. Thank you to all the staff for making our stay so memorable.

We had reserved two rooms via the official Marriott website for the Ghent Marriott Hotel (reservation no. 83932420) for the night of January 1st to January 2nd, 2026. The reservation was cancelled within the authorized cancellation period, in full compliance with the stated terms and conditions. Despite this, we were charged nearly €500. We only noticed this thanks to careful monitoring of our bank accounts — had we not been vigilant, this significant amount would have been wrongfully kept. I immediately contacted both the hotel manager and the manager on duty in writing, but received no response at all. The only person who replied was a front desk employee, who told us that we would be refunded shortly. As of now, the issue remains unresolved. I have been travelling extensively for over 25 years, both privately and professionally, booking around 100 hotel nights per year. This is the first time I have ever experienced such a situation — and it happened on the official website of the Marriott brand, which makes it even more difficult to accept. Beyond the financial issue, the lack of communication and absence of any apology from hotel management are deeply disappointing. Guests’ money should be treated with care and respect, and unfortunately this incident reflects the opposite. This experience does not meet the standards one would reasonably expect from a Marriott property.

Great location. This hotel is in the Ghent city center in the old town right next to the river. It is very loud outside nearly 24 hours. Bring earplugs especially if your room faces the river. The hoteal doesn't have bellhops or concierge assistance. You will need to carry all your suitcases. Thank you to Ms.Ilayda at the front desk for all your help. Hotel guests enjoy a discount on the river cruises. Do the boat cruise you will learn hidden history! Hotel's in-house Midtown grill has great riverside seating. The food is very mundane but the view is great. The restaurant staff are great. You may also notice the two golden swans on the building facade, a historical reference to the days when the building was used to offer alcohol and other entertainment for gentlemen ;)

Fantastic location Very attentive staff, accommodating and helpful. Great layout of the rooms coupled with nice quality furnishings.

We had a fabulous visiting Belgium for the first time from the States and staying at the Ghent Marriott for 5 nights. The location of the hotel is ideal. We very much appreciated the room upgrade which made our stay especially enjoyable and the staff were fantastic. Montse, Katrien, and Ilayda were very helpful at the front desk, and Louisa, breakfast supervisor, and Gregory, food and beverage supervisor welcomed us. The breakfast was delicious. We would love to stay here again if we return to Belgium and will recommend this great hotel to anyone.

Terrible night sleep- dont stay here! We booked a 2 night stay at this hotel. Really looking forward to having a break away from our busy businesses. A big mistake staying here! On checking in we asked the receptionist if it was a quiet room as we requested a quiet room. My wife has had open heart surgery and needs her sleep. We were told yes it was. I said great as my wife and i needed a rest. The morning after the first night we were rudely awaken early by delivery guys below our window and we were placed next door to the cleaning room, by the lift. Again the staff were very loud banging in the room next door and didnt seem to care there were guests staying in the room next door. As we were on holiday, we thought we would let it go and maybe just a one off, but no it was even louder the next morning. On checking out we explained it wasnt a quiet room. The receptionist said she was sorry and even admitted it wasnt a quiet room! How rude that we were lied to. When we arrived at reception at 3.35pm to check in we should of suspected something as there were no rooms ready and the receptionist was ringing various people trying to get any room to no avail so obviously gave us the crap noisy room! We have just checked our credit card to find charges on there which we did not authorise. On phoning and speaking to Yentz who was less than helpful and explained the charges were for deposit for damages! We were never asked if this was okay or told this. We were told it would take a couple of days to refund. We have never encountered that before and it makes you think what sort of customers stay there! Yentz went on to explain that the receptionist hadnt been there long and then i asked if they weren’t suitably trained, why are they on reception giving incorrect information. He then asked why didnt we complain after the first night. We are on holiday and didnt want to move to another room after we unpacked. We didnt know it was a noisy room as we were lied too! The staff dont care one bit and at the end of the day it is our hard earned money not theirs. At approx £550 euros for room only we expected better service, not i’m sorry and i know sarcastically from Megan and Yentz. I think the managers need training from Head office! This hotel sells itself as its on the river. There are better hotels in Ghent to stay in where the staff care. Very disappointing experience and spoilt our break away.