Sleep Inn South Bend Airport

The room was adequate. None of the amenities were working. There was no breakfast. Just a place to crash.

Smelled bad inside, Everything was grimy, stains on sheets. Pool closed, Continental breakfast was foul and old. Key card not working late one evening and had to wait an hour for the staff to return to let me into my room.

I tried to contact the property directly and no one answered. I called the 800 # and 4 different customer service staff could not get anyone on the phone at the local property. I arrived to what appeared to be a deserted hotel. I was traveling alone and was not comfortable staying there. Again, not beaing able to contact a PERSON at the property added to my issues.

The exterior looked abandoned with all the grown up weeds. Needs landscaping work. Interior was clean and looked better. Room was clean. Breakfast was ok. Instant eggs were not good but the yogurt, waffle and coffee were good.

Toilet broke, no phone service, microwave didn’t work, smelled bad, no coffee maker, air conditioning didn’t work. Ugh!

Had to go to two rooms. First room toilet wouldn't work. Wouldn't flush. Missing flush arm connection to flush valve. Couldn't convince desk clerk. Clerk also forgot to activate AC system until I mentioned it. Second room had working toilet. It appears the toilet had been broken for some time.

The inside is much, much nicer than the outside - don't judge a book by its cover!

The ownership group needs to sell this property. We’ve been staying here for years but it has been in steady decline favor the last two years. Staff is poorly trained and the outside of the property is absolutely Eay should be paying me to stay there.

We stayed in room 115, so I can only speak to that room. The sofa was so stained and gross looking that we did not want to touch it. It needs to be replaced, cleaning it just isn’t going to do it. The carpet looked clean but it is old, worn and badly stained. One arm of the toilet paper holder bracket was missing, torn off but the screw that would have secured the arm was sticking out. We did not use the fan in the bathroom because it sounded like it was trying to grind its way out of the ceiling. The handle of the water faucet leaked. Outside, there is no grooming of the grounds. There are tall weeds and grass growing in the stones which surround the building and the parking lot. The vending machines were empty which seemed odd to us. This Sleep Inn needs a lot more effort than just TLC. It seems to me that this location is being run to squeeze every cent of profit from it with no regard to the future of this establishment. We will not be staying in this particular hotel again.

First room had dried puke on the floor along with something splashed on the wall that had not been cleaned up. Asked for a different room. 2nd room ac didnt work very well and handicap shower stall wasnt working properly. Shower head didnt stay attached so had to hold through the whole shower. Bedding and towels in both rooms were very dingy and dirty looking. Pool was closed and appeared to have been closed for an extended time. Ice machines, vending machine and drink vending machines were not working along with juice machine in breakfast area. Would not stay again.