Hampton Inn Hays-North of I-70

Location was very close to I 70. Breakfast was good lot of options. The fan on the heater/AC unit was pretty loud. Other than that the stay was great.

Just the fan noise on the heater/AC unit on our room was loud

Nice, but the pool was out of services, my A/C would shut off about 1am - it would get hot in my room ( i had it turned done to 67 the lowest setting - it never cooled down cooler than 70 and I wasn’t the only one with our conference group that had this issue. One of my group waited over an hour to get front desk help when she got locked out….. our second morning the bananas were black ( banana bread making type) this is unacceptable. The conference room only had 1 of the 3 A/C units that actually worked - we had 30 bodies in this conference room so it got quite warm- we had to ask the front desk for a fan to help move the air around do to the 2 units being broke. I have stayed in several Hampton Inns from California, Baltimore and Florida and this was by far a disappointment. It appeared to be understaffed for a conference there. (My observation).

Jasmine was completely unprofessional very disrespectful. Very unhelpful could not have had a worship experience. The hotel lobby was absolutely filthy and disgusting. Now she’s currently charging me for a room that I didn’t even get three rooms that I didn’t even get the opportunity to stay in she will not be in that position very long. She’s not a people person should not be dealing with the general public.

Breakfast was as usual for a Hampton Inn meaning it was pretty good and so was the satff that took care of us.

The beds were a little off as to the comfort level we are accustomed to at a Hampton Inn in that they were way to squishy for our tastes not nearly firm enough for elderly people that need back support. Please update and we wouldn't mind staying here again thanks.

Staff is amazing Breakfast was good Room was clean

We actually didn’t stay her bc they were full, but Leanna helped us find what we needed. She even called them and told them we were coming. She was friendly and helpful! Customer service was definitely one of a kind.

The room was very roomy and the bathroom was fitted with a number of grab bars. The staff were very helpful at breakfast.