Hyatt House Sterling/Dulles Airport North

This hotel is in a horrible location. From early morning to evening, there’s nothing but hundreds dump trucks that are pulling in and pulling out of the entranceway that are filling the quarry across the street so plan according if you’re trying to get somewhere on time. They only clean every four days, but they don’t tell you that when you check in and give you a hard time when you asked for your room to be cleaned. In the meantime you have to figure out where to put all your trash that you may gather. Also a heads up they charge for parking too! Sleeping was almost impossible with the LOUD air conditioner in the bedroom.

Staff. Change for laundry. Accommodation for my doggie. No disruption from maids. Which is great since my husband is injured and our job is sometimes Day or Night. So clean. Outdoor grounds wonderful. Easy shop next door at Sheetz. The gym was great.

No complaints. I've stayed so many places

The people that very nice

To access is simple

Breakfast was wonderful!

Couldn’t access a secure network.

It was definitely a great location. Room was spacious.

There’s a rude staff that works evening at the front desk. I believe her name is Karen (Asian lady). She was so rude when my family would request for more towels and sheets. Our room was not cleaned by housekeeping the 2nd night and Karen told us it’s every 4th night but there’s a sign at the front desk that says “every 2nd night” She was not welcoming and was rude when I asked for change to do laundry. It didn’t help that most of the dryer was out of service and they were out of detergent. It was difficult asking for items for my family and I because she works in the evening. When housekeeping did clean our room- they unfortunately did not change the sheets.

From the first moment stepping in the front door. Jean, greeted us with smiles and helped us. Jean, thank you! Hyatt house Thank you! Hope to see you all again soon. Everyone go to this hotel.

Paying for parking.

This accommodation exceeded all of our expectations. The staff was incredibly friendly, everything was very clean, and the room was comfortable. There were plenty of towels, and the breakfast was excellent. We highly recommend staying here.

The property was clean and the staff very accommodating.

Nothing!