Hotel Magic Mountain SPA & Conference center

Tivemos um problema antes da chegada e entramos em contato com a hospedagem, que de nada ajudou. Tivemos que pegar a estrada a noite, uma estrada super complicada, mão unica, sem acostamento e uma subida cheia de curvas. A vista do hotel é linda, de frente para o vulcao Arenal. Mas o hotel parece ja ter tido dias melhores. Baratas pelo corredor, ficamos sem agua no hotel inteiro, tv mal funciona (nem pense em assistir nenhum streaming, a tv nao é smart e os canais todos tem chiado). O café da manhã é ok, mas em um sistema muito esquisito em que o atendente serve ós hóspedes num buffet. Enfim, custo beneficio ok, mas nada que valha a recomendação. Eu escolheria outro hotel.

Beautiful hotel with wonderful, attentive staff, delicious food,& beautiful view of Arsenal. The stay was very quiet and relaxing.

The hotel is in a great location and we enjoyed the pool bar and hot tub although one was cold. Unfortunately one of the two rooms we booked were not ready until 30 minutes after check in so we could not access it. Later on we discovered a large pool of water in our bathroom and called for this to be dealt with. This resulted in various people coming in and out of our room for quite a period of time and it appeared they were unable to fix the leak so looked to put in place a temporary fix. At this point we requested a change in room but were told none were available as the hotel was full - at this point we were very unhappy so the receptionist offered a free dinner in the hotel - we had already spent nearly 100$ at the pool bar and had plans for the evening and all day the next day. We again asked for a replacement room but were offered a smaller room than the upgrade we had paid for which did not have the number of beds we needed. Nothing further was done to deal with the situation and the following day we went on our trip and a more permanent fix was made in our absence. On check out I asked for the manager but he was unavailable- I asked for a refund of our upgrade charge or our meal at the pool bar but was told that the only compensation they were prepared to give was a meal which we could not use due to not being in the hotel at the time! Further emails were sent to the manager but he declined to help Unfortunately this tainted our experience of the hotel which was otherwise nice

I loved the view of Arenal and it was peaceful. The staff was not very friendly and everything seemed tip oriented and we didn't need help so shouldn't have to tip. I get that someone visiting that speaks English can be intimidating but we are more out of place and scared than anything so when staff is rude it can ruin a trip.

Great location and staff

Excellent service. Staff are very friendly and helpful. 20/10

We stayed at magic mountain and had a wonderful time. The staff were so welcoming and the property just beautiful. Would definitely stay here again!

Good property. Not many downsides besides hot tubs being down

Excellent property and amenities for the price

The property is gorgeous, I loved my balcony view. The hotel is clean and well maintained. The pool was the perfect place to be after a long day of hiking in the rainforest. The only issue I had was with the hot tub on sight they were luke warm on the first day I asked a pool boy if it was possible to increase the temperature and within 45 mins the hot tubs were the perfect temperature. I was very please with how quickly the facility responded to my inquiry. The Buffet breakfast was amazing I looked forward to it every morning there was an array of different choices and a variety of options . The swim up bar was also a treat the bartender was really sweet. I had a few beers and ordered some nachos and was pleasantly surprised with how large the proportion was and it was delicious! Overall I truly enjoyed my stay, friendly staff about 15 min walk to town 10 min walk restaurants, and market. I would stay here again and highly recommend this facility.