Sonesta Essential Hotel Houston-I-45 Spring

I didn’t like the fact of I paid for the room online and get to the property and it was a extra 18 dollars and the room was being renovated so it was incomplete things like paint, cleaning, and parking lot had trash and old furniture everywhere

It was under construction and broken

Nice owners/staff. Room was nice & quiet. Theyre new owners making major upgrades to the property. Enjoyed my stay will be back

Booked online and ran into problems with that. But the staff was more than patience and worked to figure out the issue. The hotel is being remodeled, so it still had work to be done but the completed part of the hotel we're very nice. There is no smoking and a fine will be applied. But pets are welcomed. There is a security fee that I didn't know about. But the staff lowered it security fee to accommodate us. The staff is really what made the stay nice they had so many problems but they communicated the entire time. I look forward to going back when it's finished being renovated. Weekly rates are also available.

My grandson was with me, I will not stay there again. The riff raff around the area is bad.

This place was disgusting, we waited like 30 minutes for someone to even come check us in and there was something that looked like s**t on the bathroom walls and hair all over the bed. We left.

I booked for La Quinta, so I was very confused as to why it lead me to a motel 6. After 10 minutes when someone came out to greet me, I asked “is this supposed to be for La Quinta” he responded with “Any pets” and proceeded the check in process. The lobby smelled like food, and both elevator and room reeked of urine. The room was gutted out except for a bed, night stand and tv. Didn’t look like the pictures. So 12 feet of emptyness made it very hard for the room to cool down to 68 from 80. Kept it on high the whole night and still woke up semi cool. Didn’t need any covers. Rodents in the restroom. I would use the excuse that you get what you pay for. But I had a way better experience right across the street for same price. Only gave 2 stars because I didn’t die.

This stay was horrible when I arrived the front desk attendant didn’t greet me at all. He didn’t explwhere my room was I had to find it myself. Then when I got to the room there was a trash can under the sink because the sink was leaking when I turned on the faucet. My second couldn’t get into the room because the front desk guy was being rude and wouldn’t let them in it was an all together horrible experience.

The ac didn’t work properly was dirty stinky with roaches and dog piss all over the floor I had my kids with me also very disappointed

The room had stains on the bed, blankets look like they were from the 70’s. They charged me additional money because they said the rate advertised was wrong. The smell was horrible, TV did not work. We DID NOT stay.