DoubleTree by Hilton Hotel Bristol South - Cadbury House

Very happy with everything. The room was clean, the hotel is beautiful inside and outside with nice areas to walk. Nice spa and gym.

Stuck on M5 for hours (looking forward to access the club spa and Jacuzzi) arrived around 7pm to be told

Excellent stay - spacious, clean room with great views. Hotel grounds well maintained and great to be able to use the pool and spa area. Enjoyed the garden room in the restaurant. Only thing lacking was a fridge in the room which would have been ideal.

I stayed for one night and overall found the experience average, falling short of the 4-star Hilton standard I expected. On the positive side, the staff were friendly and helpful throughout, and the hotel was generally clean. Breakfast was very good with plenty of choice. The spa and pool facilities were a nice addition, with well-kept changing rooms. That said, there were several drawbacks. The hotel is showing its age, taps, units and fittings were stained, damaged, or not cleaned. Getting to the rooms was awkward, requiring you to go up a floor and then back down again, which felt odd/poor layout. The pool itself needs renovating, as tiles and walls are worn, and it felt overcrowded with members lane swimming alongside public swimming; a rotation system might make it more enjoyable for hotel guests. Noise was another issue. I could hear guests from nearby rooms, and even with windows closed, shouting children from a wedding party at 10:30pm were disruptive. The bed wasn’t comfortable, noisy and uncomfortable pillows, which sadly left both me and my partner with sore backs by morning. Check-in was also poor, more like an all-inclusive resort queue, with about 10 people waiting and no real welcome or information about hotel bars, evening food, or family-friendly options. Overall, while the breakfast, rooms to a good decor standard and staff were great, the noise levels, tired facilities, and uncomfortable sleep meant the stay did not justify the price.

We like the property service view

Food was excellent

The aircon was not working however we was not informed of this upon arrival, when we discovered this when we entered our room we rang reception to which their dismissive attitude and unhelpfulness on the situation only fuelled frustrations. We was staying in a family room, 2 adults and 2children, we was offered single rooms as an alternative on other fooors which was not suitable at the time. We asked for a fan however this did not aid much to the room temperature. We stayed out all day and returned early evening to sleep to make our stay bearable. The second night we had drinks in our room and a letter from management recognising the lack of aircon and an apology for this, an offer of soft cold drinks was supplied, however small the gesture did. Not remedy the fact that stay was uncomfortable. The windows have limited opening so a breeze was minimal, heat out side was 25/26 degrees. The room get very hot and humid. We should of been I forme did this at the point of checking in as it was most likely we would have explored alternative accommodations The breakfast room was dirty, the shutter blinds are full of dust.. we had to ask for items to be replenished and it just felt there was a lack of up keep. Having stayed in a few Hilton’s this one by far I would not be returning to any time soon.

The bathroom was not very clean. All the staff from reception to bar and restaurant were very nice, generally very young and they so needed to be trained properly. Lack of training resulted in terrible service, wait times and getting things wrong.

The room was large, comfortable and clean. Food was good but we didn’t bother on one evening as there was an hour and a half wait for bar food. The TV in the room had some issues. Also, although I totally agree with the ‘light touch’ room cleaning (not changing towels, sheets or cleaning every day), it would be nice if the cups were changed.

Great breakfast / swimming pool