DoubleTree by Hilton Hotel Bristol South - Cadbury House

Food very expensive and not good

This hotel could be fabulous but lack of attention to detail is rife. The first room I was given was a depressingly dark, I was moved to a brighter room however other guests walked in on me half-dressed during my stay. The room service was so bland, there was mould in the shower, they had no shower caps, some of the staff were so unhelpful, the club amenities stank. The grounds are very pretty and the drive up to the hotel is impressive. But then just little things really let it down. I opened the window and it was full of 100’s of dead bugs. When I tried calling for room service, it took over 10-15mins to get a hold of someone, the phone just rings out. The care and detail is just not there. A few minor changes could take this place from ‘fine’ to great. Would not stay there again. Paris on the front desk was great… very helpful.

Great hotel in a fantastic location

Room was nice and setting was great. Slightly annoying that a wedding party gate crashed the bar area for an hour when we were trying to have a quiet drink or two with the kids before going to bed

Wonderful room, helpful staff, awesome food!

Not the greatest. Check in took an age as only one person working on reception, the second terminal was broken. One of three rooms were ready for 4pm. Went to get food at 4:30pm, told not serving until 5:30pm in the restaurant. Advised to go to the Club for food as only place serving, walked over to the club only to find four members of staff stood talking, they looked at us a few times before asking what we wanted. Stated a table for three only to be told food had stopped serving and should go back to the place that had sent us over. Waited until the restaurant was open, stood at the "wait to be seated" sign for around 5 minutes until someone came over to ask what we wanted. in that period 8 or 9 staff members just walked straight past without acknowledgement - a true case of "not my job mate". Food at the MPW was ok; our first drinks order taken only to be told that all three drinks were out of stock. Ordered some of drinks only to be told two of those were also out of stock so stuck to water. Found a large piece of plastic packaging in the cabbage side - told the waiter, who said sorry and walked off, came back said the chef was sorry. Nothing more mentioned about it. The hallways smell, progressively worse in the stairwells. The sofa bed in one room resembled an extra out of CSI - the amount of stains and "crustiness" was disgusting. Didn't even put my bag on the thing! The noisiest hotel ever. Left one day early.

checkin staff was not welcoming was not in official work attire, jumper and jeans no shirt tie or jacket. room smelled of sick, spider in bed when covers turned back, linen dirty remote not working and when reported back to reception for something to be done was told straight away I cannot have a another room. The next day found that the Iron board was broken so had to get that changed so not a great experience at all.

Unwelcoming staff, the hotel smells like an american motel on the highways..

We have a had several issues the last few times we have stayed inc no flushing toilet of which we’re given a bucket to flush ourselves, we also had no internet or tv what so ever on one stay, we have tried to address this with the manager but been completely ignored by the Eastern European manager of which I forget his name, such a shame we have been ignored time after time with promise of compensation after spending £130-180 per stay at this hotel over many years, the manager has certainly let his side down with his ignorance which is a shame as the restaurant and reception staff are always amazing, welcoming and friendly, someone in his position should not just be paying lip service to customers that have been staying there for 11+ years and act on customers email complaints, we will reluctantly stay there again as I love the gym and spa before we head away on holiday as it is ideally located, hopefully a different manager when we have issues that may actually rectify rather than ignore

I felt it was unreasonable to have to pay £10 to park my car when paying £150 a night to stay.