Hotel Villas Plat

My recent stay at Plat Hotel in Dubrovnik, booked through Hotels.com, was deeply disappointing, and I feel compelled to share my experience to warn other travelers. As first-time visitors to Croatia and the beautiful Dubrovnik area, my expectations were high based on the pictures shown on the booking site, but the reality was far from what was advertised.The rooms did not remotely resemble the images on Hotels.com. They were small, outdated, and poorly maintained, with three blocking The beautiful view beds were particularly terrible—hard, uncomfortable mattresses that left us with back and neck pain after each night. During morning cleaning, I glimpsed other rooms, including those with king or queen beds, and the mattress quality appeared consistently poor across the board. It’s clear the hotel hasn’t invested in maintaining or updating its accommodations, which made sleeping a challenge. One of the most frustrating aspects was the lack of internet access in the rooms. To use Wi-Fi, guests had to go to the reception or common area, I overheard the receptionist tell another guest that the internet is primarily for office use and not intended for guests, which is why it’s only available at the reception and common area. In 2025, reliable in-room Wi-Fi is a standard expectation for guest comfort and communication, making the hotel’s restrictive policy feel outdated and highly inconvenient.The breakfast was another letdown—limited in variety, low in quality

Both rooms were clean. The staff was kind and always helpful. The outdoor pool was great. Breakfast was great, except the very few fresh vegetables and the undrinkable coffee. Otherwise everything good and very valuable for the price we paid. Just be aware of the location, the hotel is on the lower part of the mountain which means that the main road is on higher level. We were lucky to have a car. For families i would instead recommend the town Cavtat as a better option.

What had been a very enjoyable stay at Hotel Villas Plat was spoilt by theft of property from our apartment by hotel cleaning staff. Having read through other reviews I see that this is not an uncommon experience. When reported to Reception the response was to simply check with the cleaning staff whether they were in the room on the date the theft occurred. The response was that they had not been in the room which is completely untrue as the room had been serviced. No further support offered.

We only stayed one night but were very pleasantly surprised with the property. Great friendly service. Rooms are spacious and pool area is amazing Would definitely come back for a longer stay next year!

Very pretty pool and convenient location. Amazing staff!

Location was good but it was outdated.

Comfortable. Great breakfast. Staff were very attentive. Would benefit from some updates, but overall good value.

We arrived late after a long flight, only to be met with unfriendly and unhelpful staff. We were expected to haul our luggage up at least 50 stairs, and when we asked for assistance, our request was refused. The overall atmosphere was far from welcoming. While the food was decent, the property is remote and in serious need of major improvements.

We had a problem with one of our rooms but the manager was extremely unhelpful. Such a shame as the reception staff were lovely. The buffet breakfast was dreadful.

Run down property there was power cut for over 2 hours and ac stopped working on 2nd day terrible would not recommend