Great Wolf Lodge Mason

Okay so the lodge itself is very little kid oriented. However, when you pay prior to going, beware their systems dont register that. When i used kiosk they said they would put a 119.00 hold on card for 100.00 depoait, and 19.00 per might for parking. That was feasible, however they help 389.00 on my debit card. I seen this and went to the front desk, manager was apologetic, reassured me he had corrected it. Woke up next morning and checked it, and now they had held additional 289.00 on my debit card. I was now almost $800.00 tied into this stay, not including the amount i paid for my family to stay there initially. They had al of my money tied up in holds. Needless to say to try to make it better they did give our family vouchers for breakfast and lunch, then each kid 10.00 in the arcade. Which was nice, and accommodating, but im still waiting for my funds to be released a day later. Moral if story: Don't use your debit card here, ill never do that again, unfortunately thats all we had. We just wanted to try something different with pur kiddos, and may not ever try it again.

Very clean, staff was very friendly and always willing to help.

Nothing to dislike

Had couple of minor issues but overall stay was good..

Overall, the experience in the water park was good. However, never visiting a Great Wolf Lodge before but always hearing good things about the place, we were very disappointed and upset to find what looked to be poop on two of our pillows. When I showed the pictures of the pillows to the staff at the check-in desk, I got nothing but an empty “I’m sorry” and was dismissed as quickly as possible. Before leaving the room for the last time, I made sure the dirty pillows were situated in a way that the housekeeper couldn’t mistake them for being clean.

Loved it!

Great trip

Family friendly with fun slides! Has indoor and outdoor swimming areas. Indoor activities like golf, group story times and a QUEST game. Shops and restaurants inside as well & coffee shops.

Location

The girl in the arcade was very rude. I made reservations for kid cabin and paid for kid cabin room only to be in wolf den. Nails are coming out of the bunk bed. Looks like roaches on balcony and a Birds nest.

It is outrageously expensive and having to pay 30.00 to park for 2 nights is too much! There is not enough supervision over the lazy river. Kids are in there swimming without a tube and pushing and being disrespectful. An adult cannot enjoy the lazy river to just float on the tube because the kids are not supervised. The food is expensive.

Everything was great except when the power went out for over an hour.