Great Wolf Lodge Mason

We enjoyed our stay. I loved how convenient it was to check in and out.

amazing

When we first initially arrived, front desk personnel was very rude, there was issues with our check-in. Initially, it was a $30 fee for parking which was paid in the beginning, then I was charged another $30 fee for parking after checking out. Our room tub consistently became clogged. The pizza that came with the birthday package was terrible/burnt. The birthday cake that came with the birthday package seemed to be old. All in all for the experience…….the kids enjoyed it very much.

The staff is always nice every time I come, but I hated the location of my room. I was stuck back in a corner where delivery trucks and workers came all hours of the day and night and the parking was atrocious. I have a hard time getting in and out of my car and every time I tried to go in or out I had to get out of the car to make the bracelet work on the parking kiosk... That was a nightmare, but other than that, everything was good ... all in all I still can't get over the location in my room. I was very disappointed.

Horrible customer service. We had a room that sleeps 6. Originally booked for 3 not knowing which kids could go. Get there and had more than 3 and they wanted to charge $60 per person for the water park. Room literally says up to 6. That is ridiculous. And the front desk people were extremely rude. The whole place is run down. Used to go multiple times a year. It was great. Now the rooms just feel dirty and run down. The gift store looks like a thrift shop. The whole visit was just cringe.

The hotel is dirty and our room was dirty. The room was also not ready at 4:00 check in. The water park is starting to look run down and filthy. Very disappointed in the Lodge and will never pay for Great Wolf Lodge again.

Everything

water park is awesome.

Everything was Great

Very clean

Great value for the price, overall good food and experience