Great Wolf Lodge Mason

My wife and I, and our three grandchildren (ages 10, 8, & 4) stayed overnight Sunday into Monday. As with everything these days, prices have increased. GWL now charges for parking ($15) along with extra fees for most anything you want to do on the property in addition to the waterpark. Kiosks in the lobby, to expedite check in, weren’t very user friendly, and ultimately caused me to wait in another line to check in at the main desk. We went to bed at 10:00 Sunday night, anticipating an early start to our last day of fun. Although quiet time (hibernation time as they call it) is from 11pm to 7 am, our “neighbors” didn’t see the need to respect others and allowed their children to run, jump, scream, and slam doors. After about 35 minutes of this I contacted the front desk who assured me that security would handle the noise problem. Another 10 minutes went by and still no results so I got out of bed, went to the neighbors room, politely knocked on their door, and explained the noise issues. Another 10 minutes passed and the noise continued. Another text message was sent to the front desk and again I was assured that security would resolve the noise problem. A short time later I received a knock at my door and was met by two security personnel advising me not to go to the room where the noise was coming from but rather allow security to handle the situation. At 11:25 pm my third and final text was sent because of the continuing noise! This is unacceptable!

Loved the stay

Everything was good but the rooms. Very average for the cost. Rooms could definitely be renovated. The hotel staff was wonderful and water park was fun. A lot of other things to do for an extra cost as well.

Over priced, terrible service and staff. Multiple issues during and even after our stay. Got drinks at the pool and found bugs floating in one of them. The girl at the counter laughed and said “oops it’s just a cricket, you should see how bad they are in the summer.” Multiple charges on my bank card that didn’t match any charge on the folio statement. Tried to make the best of it as it was spring break for my kids and I am a travel nurse who is gone away for work often but we will never go back. Chose great wolf Cincinnati over wilderness of the smokies because of the location being close to where my current contract for work is. Waste of time and money. Very dissatisfied.

Room was very comfy and clean

Had a situation with checking in, took a little longer getting situated,, also buzzer to get into gate wasn't working,had to call each time we entered and leave, but we were told it could happen

Would go again

Needs upgrades

Needs upgrades

Indoor water park

We like coming to Great Wolf but the water was colder than usual and the air temp in the waterpark was also colder than usual.

Good