Quality Suites Huntsville Near University

When we arrived to check in around 4pm, we were told that the Fire department had closed the hotel (that morning) for unknown reason. What upset me was they NEVER notified us until we got there to check-in. We were in town for College family weekend, so you can imagine how difficult this was going to be. I spent over an hour on the phone trying to find another hotel and ended up having to get one in Conroe, plus pay $50 additional.

Our reservation was canceled due to a fire. They called me as i was half way to huntsville and all the other properties in the town were booked! We had to drive at night over 40 miles to get a room at a hotel. Hotels.com have not refunded our room yet. The hotel property said that they refunded my reservation but hotels.com has not. Yall owe me money.

Great service

The hotel is dirty the toilets are loud the tvs don’t work the toilet seat was cracked in half the mirror was broken the free breakfast was tragic there was cereal waffles and mini muffins that’s it. It was so disappointing

The property is poorly maintained, the pool was disgusting, staff is hard to locate when needed, the breakfast was poorly managed, the elevator was aweful looking and sounded like it was ready to break down, room numbers are written on wall with pen etc etc too many more to list.

First, they didn’t have a key to open up my room had to go down to the lobby three times finally she came and open it with her master key the place stank like vomit. We had no TV because there was no Internet. There was no towels in the restroom had to go down to lobby again for the fifth time to get some towels, the place is a dump. Couldn’t even get half of my money back. Never stay there again or anybody that wants to stay there don’t do it. They should have somebody from quality suites come down and take a look at this place. It was horrible, but I had already made reservations. It was late and I was tired.

The hotel was very dirty. There were roaches in the room. The carpet was all messed up and they had fleas. At one point it took us looking up and down the halls to find the front desk person to come help us because our key was not working. Breakfast was very very limited only two cereals and a waffle iron.

Older hotel. Needs some updating. Customer service was great.

Room was not clean, no weekend room service. Overall maintenance of this hotel is very below standards.

This is the worst hotel at which I've stayed anywhere in the world! No pool. No Wifi. No ice. Room door didn't lock. Roaches and crickets in room. Lamps didn't work. Faucets leak. A/C fan didn't turn off. Breakfast was a joke. Noisy. Smelly. Outer doors broken. Toilet stuck on. A/C unit falling apart. Curtains missing or not hung. Light bulbs missing. No Kleenex. Staff friendly but lacked resources to rectify problems. Avoid at all costs.