El Mouradi Palm Marina

Great staff food was delicious entertainment team 👌🏾will come here again!

Just spent 11 nights in this lovely hotel from the moment we arrived until we checked out all the hotel staff are smiling and seem happy to be working there We had a good size room with a sea view that was cleaned every day hotel don’t switch on the air con to June but they provide a large fan for your room There was always plenty room in the buffet restaurant and plenty of choice the food was always warm and the waters were very friendly The large pool was cleaned every day and always plenty off sunbeds The entertainment team work hard to keep everyone entertained even the hotel general manager is always visible and takes the time to ask you if you’re enjoying your holiday Over all we had a fantastic holiday keep up the good work looking forward to coming back in September

This hotel is an absolute disgrace and should NEVER be advertised as a 5-star resort. From the moment we arrived at El Mouradi Palm Marina, everything from top to bottom was disgusting, chaotic, unhygienic, and unbelievably badly managed. We were supposedly “upgraded” THREE different times, yet every single room was somehow worse than the previous one. Dirty rooms, terrible conditions, broken facilities — it honestly felt like a joke. It was only after we physically took our suitcases to reception and told them we wanted to leave and go back home that they suddenly found us a decent room. Funny how that works. Even then, one acceptable room could not erase how horrific the overall experience was. The food situation was beyond outrageous. I went out to the old market with my children and returned at exactly 2PM — even the driver mentioned that it would be lunchtime and we’d definitely be able to eat. When we arrived, the restaurant staff told us the food was finished and the restaurant was “closed,” despite the hotel information stating food service continued until 4PM. We were then offered leftover pizza and macaroni like beggars because apparently that was all they had left. Since we were starving, we had no choice but to eat it — and then I found a LONG STRAND OF HAIR in my food. Absolutely revolting. To make matters worse, the so-called “manager” immediately tried to snatch my plate away before I could take photos as evidence. That tells you everything you need to know about this hotel. Before this incident, I had already suffered food poisoning from eating at this hotel and spent the night vomiting. The staff were unbelievably rude, dismissive, and completely ignorant whenever concerns were raised. Another shocking issue: I clearly explained that I can ONLY drink oat milk due to an allergy. One staff member said they had oat milk, another said they didn’t, and neither of them seemed capable of understanding basic English properly. I was eventually served a latte that triggered my allergy and caused me to vomit. How is this acceptable in a so-called 5-star hotel? And it gets worse. The elevators are completely unsafe and apparently have no proper sensors. As I was stepping inside, the doors shut directly onto my elbow causing painful bruising. A serious health and safety issue that could have been much worse if it had happened to a child. Nothing the staff did deserves praise because basic cleanliness, edible food, safety, and professionalism are the MINIMUM expected standards — especially at a hotel pretending to be 5-star. I would warn every single person considering this hotel: DO NOT BOOK HERE. This was genuinely one of the worst holiday experiences my family has ever had.

L hôtel est magnifique, propre et le personnel au top

La nourriture assez répétitif

Le calme, il situé dans un endroit fantastique la bouffe, c'était juste, juste pour un hôtel 5 étoiles

La bouffe c'était juste, juste pour un hôtel 5 étoiles