Sandos Caracol Nature Resort & Water Park All Inclusive

⭐⭐⭐⭐⭐ Amazing Family Holiday – We Can’t Wait to Return! We have not long returned from the most incredible holiday and can honestly say this is one of the best resorts we have ever stayed at. The pools were fantastic, with four different pools to choose from, so there was always somewhere to suit everyone’s mood. The kids’ pool was especially amazing and our 18-month-old absolutely loved it. It was safe, fun, and kept him entertained for hours with a huge selection of slides for all ages. (Be careful if you are an adult, you go VERY quick!!) kids are fine! The food throughout the resort was outstanding. There are several buffet restaurants that don’t require reservations, and these were far from your typical buffet experience. The variety and quality of food available was incredible, with something different every day and plenty of choice for all tastes. In addition, there are around 10 speciality restaurants across the resort which can be booked in advance. We rarely managed to secure reservations online as bookings open at midnight and we were never awake in time! However, don’t let that put you off. We simply went to the restaurants and asked if they had availability, and 9 times out of 10 they were able to accommodate us. During our stay we managed to eat at every restaurant, and every single meal was exceptional. Honestly, we couldn’t fault the food in any way. What truly made this resort special was the staff. Every member of the team was friendly, proactive, polite, and consistently went above and beyond to make our stay memorable. Nothing was ever too much trouble. The resort itself was spotless. Every area was beautifully maintained, clean, and tidy throughout our stay. One of our favourite parts of the holiday was the wildlife. We stayed on the ground floor and were lucky enough to have monkeys visit our balcony. Around lunchtime each day they would spend time in the trees surrounding the hotel rooms while most guests were at the pool or eating lunch. It was such a unique and unforgettable experience. I read mixed reviews before we booked and I was worried, but I didn’t need to be. We would return here in a heartbeat. It’s a beautiful resort that is exceptionally well run, with outstanding facilities, amazing food, wonderful staff, and unforgettable experiences for families. Thank you for giving us the best holiday we’ve ever had sandos! Hopefully we will be back one day soon.

They were very accommodating and has a great service at the Mexican Restaurant especially the service from Grecia, Arturo, Cristina and Alexis!!! Thank you for elevating our experience at this resort!! They expedited our requests and made the experience more memorable. KUDOS to these four people!!!!!!!

La alberca de los toboganes para los niños

Que no estaban abiertos los cenotes como lo comentan en sus publicaciones

Had a great time at the resort. Our server, Genry, at las mascaras Mexican buffet was excellent. Provided us an excellent and friendly experience, he suggested we come back and get married and we just might do it.

Good food, good service, good drink Good attention from Mr. David

3star max unless you pay for elite club . Lack of ac in restaurant and failed to provide snax food at two pools ment you had to get dressed and go to a restaurant or go to waterpark for lunch. Evening meal at restaurant has to be booked on an app one or two days in advance restaurants often full. Buffet food is ok but I like a restaurant on holiday. No ac in some restaurants Japanese cook at table so very hot.

Good service. David eb the teater is excellent thanks you

Having looked at a number of reviews about the hotel before going, I wouldn’t be lying if I said I was a little nervous about whether the hotel would meet our expectations - especially as we’ve set the bar pretty high for holidays! However I couldn’t have been more wrong and can’t say enough how much we loved the hotel. Firstly the staff in every part of the hotel were very friendly and accommodating. Every member of staff would say hello as you walked past them, they were great with our kids, high fiving every time we went into las mascaras, and our room maid jessica always seemed to go out of her way to add a little extra touch like tuck our childrens teddy’s into their bed - little touches which made them smile. One of the main things I was concerned at before arriving was the restaurant booking system which people had reviewed being hard to get bookings and waking at 12am to get a place. On top of this the la laguna and brazilian restaurant were shut during our time here for renovations - which further compounded my worries. However I can honestly say we never had an issue with booking and I never set my alarm at midnight to book (and I was booking for 4 people). The ala carte restaurants were of great quality, our favourite being el templo. The experience alone was brilliant and ended up going 4 times during our stay - hugo and hector were standout. The buffet restaurants were also good and had a big range of food to cater for everyone. Rarely had to wait at any of the bars during the day and service was always quick. I’m personally not much of a theatre fan, and thought the shows would make the resort feel a bit tacky. However again I was proved very wrong. One thing we were blown away by was the cultural side of mexico and the shows were amazing at demonstrating this, the sacred cenote and the fire ceremony were great and even Michael Jackson - which to us initially seemed random to have, was actually very good. The main pool was well laid out, it seemed one half was more party ish and the other more family friendly so catered for everyone. We did use the smaller pool more out of convenience as it was close to our room but also generally quieter. One of the only negatives of the hotel was the water park. The park itself was brilliant. However Tuesdays it closed for maintenance, but we found frequently the smaller tube slides were closed more than they were open - which was frustrating as our children found the toddler pool too small and they weren’t allowed on the big slides. the bigger pool area in the centre was shut a couple of times while we visited it. It wasn’t a huge inconvenience as we didn’t go often (we could have been unlucky) but whenever we did, something was closed. Our room was very nice, and spacious for 2 adults and 2 children. The only negative was there wasn't much hanging space for a family of 4. Your mini bar is complimentary and stocked daily which was great! If you like nature, in particular animals, you will love this resort. There is so much to see and it doesnt ever get boring. The monkeys you could watch all day, and we were lucky enough to see on two occasions turtles laying eggs. I’d highly recommend to just go exploring the resort as you’ll see different animals and hidden features every day. I think it’s highly unfair to criticise the hotel for the seaweed/sargassum problem. Its not unique to the resort, its a problem over quintana roo. There were literally guys shovelling wheelbarrows all day every day and you could see barriers at sea to hold it back. It was disappointing not to be able to swim in the cenote or the jade river etc, but we were told it was a result of peoples suncreams washing off affecting the balance of them. So with a positive spin on it, it did fill me with confidence that the resort genuinely does care about the local ecosystem. The other activities made up for not being able to swim in the cenotes, the segway tour was great fun and we did do a snorkelling trip with the diving hut on the beach which was brilliant. Our children also enjoyed the animal keepers experience. As a summary, You certainly won’t be disappointed if you want a fully inclusive family friendly holiday which caters for all ages. We stayed for 2 weeks and we found there was lots to do even with some things closed. I would look past the majority of the negative reviews here…any I had were proved wrong as soon as I got there. I would highly recommend this resort to any family and friends and we are genuinely considering going back next year with friends! Thank you again for a wonderful holiday

This resort has average service, food and pools. I knew I could encounter some seaweed, but other hotels do a better job clearing it! Was impossible to get in the water! And after asking the cenotes had been out of service for over a year and they don’t even know when will open! Stay somewhere else!

David M G the restaurant manager at Sandos resort was incredible. He took excellent attention to my family. we have a family with six kids. He was very friendly! Five stars overall. Staff was incredibly attentive. Highly recommend!!! The staff at a resort is very hard-working