City Hotel Mercator

We stated in our reservation that we are 2 adults+2 kids and got a triple room with 1 twin bed and 1 small bed... there were even only 3 pillows and 3 towels ... And when we asked the receptionist about that, she was very unpleasant and said that this is what they have. She also couldn't give information about where to park and was very unfriendly.

This was simply the best value-for-money hotel I've stayed in for a while. Perhaps I was a bit more fortunate by having a room at the end of the corridor (there are some next to the stairs), but it was quiet, comfortable, and clean - as well as close to the city; even Sachsenhausen is within walking distance (20 minutes). And it's got wifi. I didn't have breakfast as it was a bit expensive.

Overall a good stay, close to centre for shopping and the main sights. Late check in was allowed by password and key drop off, which was a good way to allow us our post midnight arrival. It was hot in Frankfurt and the room was way too hot, even with windows open and fan on it became uncomfortable to sleep, due to the heat. Air conditioning is a must !

Nice stay. Room was clean and large enough for two. Quiet neighbourhood. Lady at the front desk was less than enthusiastic but that's not a big deal. Close to tram system. We only stayed for one night as we had to catch a flight the next day but, we would stay there again for sure.

This hotel is not very close to public transportation. The front desk person was friendly at check-in. The desk is not open 24 hours, so be careful if you're arriving late. Wi-fi is free and very fast! The room we were given was on the 5th floor. The elevator goes only to the 4th floor, then you have to walk up an additional flight of stairs. This was no big deal. BUT, being on the 5th floor meant a slanted, low ceiling. In the actual bedroom, again, no big deal. But the tub/shower was under a slanted portion of the roof and only about 3 feet high. That meant we could not stand up at all, even to use the shower as a handheld (see photo below of the ridiculous height of ceiling in shower). We should have gone back down to reception and insisted on moving to a different room, but after just getting off the flight from San Francisco, I was too tired at that point. My mistake, because it made for a very uncomfortable stay!

Some of the staff were not as polite or helpful as they could have been but overall the hotel offered excellent value for money. Good area and close to City Centre. Close to U Bahn too (but it is a tram in this part of town)

Room small but clean. Few amenities but good, safe, location.

The Hotel was located in an excellent residential area with a fantastic park nearby for children, a pizzeria on your doorstep, yet only a 4 minute walk to tram, then 2 minutess on train to popular Konstablewache or a further few minuteus to the main Hauptbahnhof train station. We did not get breakfast so cannot comment however the dining area looked clean and was a large room. The Hotel offered several brochures and information for its customers. The one big dissappointment for us was that the room was very small (no air conditioning, just a fan) and although I had booked a triple room, in our opinion it was no larger than a single/double room. It was very small (the smallest room I have ever stayed in) and my husband and I had to turn sideways when passing at the end of the bed!! However it was okay I suppose as we headed out early and returned late and that is the only reason it was maneagable with our children. Hotel was clean and cleaning staff very nice. I asked lady on reception if they had any bigger rooms and she replied No, they were all the same size which obviously implied a double is the same size as a triple! Anyway the holiday itself was brilliant and apart from size of room, I would recommend this hotel for its great location, cleaniness and value for money.

Basic hotel, doesnt look great from the outside (quite dated) but is very clean and a bit more modernized inside. Rooms are quite basic and small but were kept very clean - fresh towels provided and rooms cleaned every day by the staff. We went for a lads city break away (5 people across 2 rooms) and the hotel was ideal for our needs. Very close to the city centre and all the main attractions (pleasant 20 minute walk) so was exactly what we were looking for considering how little time we spent in the hotel. Basic but clean and friendly / helpful enough staff. We didnt take up the breakfast option and preferred to go out, although the restaurant didnt look great and was quite dated. You also have to pay extra for breakfast.

The room was clean and comfortable. Downtown and other intereresting locations were dry accessible by U-Bahn or foot. Not a lot to do in the neighborhood after nightfall.