Comfort Inn Bentonville - Crystal Bridges

The staff was fantastic here, and the property was completely serviceable so I would most likely stay here again if coming back. It was quite convenient to get to Crystal Bridges and to the center of town. It’s nice because it was far enough away from the craziness of the center but very easy to get there for dinner and what not.

Hot tube was out of order

We did not use the kitchen or the gym. The room appeared not to have been mopped, the tile floor seem dirty. The bed was okay but overall it just seemed kind of rundown.

In the bar you can't carry the sold ones to the room and the bathrooms are very dirty and stained

The staff was awesome and totally accommodating.

Our stay was great other than dealing with hotels.

Wonderful Hotel

This hotel is dirty and needs repair! Thankfully the carpet and bed appeared fairly new. Lounge/bar not open that week as “she was on vacation” Hot tub broke, ice machines not working, garbage in pool area never cleaned up in 3 days we were there. Bathroom vanity and closet filthy with layers of dust. Back hall door left open and unlocked an entire day to make it convenient for Walmart workers to come and go leaving hotel unsecure. Pool looked very cloudy. Outside landscaping in poor condition. This may be suitable for contractors to crash for a night but not travelers looking for a clean, comfortable experience.

The beds were super hard. We stayed so the kids could swim and the pool was nasty and the hot tub hasn’t worked in years.

Do NOT stay here! I am an avid traveler. I am a very kind person. I have no problems with anyone. I chose this place because the photos look very clean, and it looks like a great value. I was so wrong. Here is my experience, and why I would suggest literally any other hotel in the Bentonville Fayetteville Rogers area. Any other hotel. 1) I paid for two rooms. When I went to the rooms, there were things in them. Literally belongings of people's things. Children's things. Personal things. Purses. Honestly, I was confused, and it was upsetting. I went to the front desk, and explained what happened. The front desk clerk laughed, and said it looks like he put me in already booked rooms. I was very disturbed by that, and asked for a refund. Politely. Although he laughed, his customer service was reasonable. He did seem very short staffed. But he said he would gladly refund, and he completely understands. He said it would take a few days to show up. After ten days, I contacted the property. They stated they are not going to refund the rooms. 1) I didn't even get a room, let alone two rooms. 2) They literally had me in a space of someone's very personal things. Then laughed about it. 3) They stated clearly that they would gladly refund the rooms, and that they completely understand. 4) Then, they did not do that. I paid $274.26. I received no rooms. I enjoy staying and visiting the area. I have stayed well over a hundred times. I would suggest any other hotel. Any. Don't pick here.