Be Live Experience Costa Palma

The property was beautiful, lovely view, lovely area, next to the beach, pool, comfy beds, balcony, everything was lovely, the wait staff were lovely, the cleaning ladies were lovely, the food was nice, the drinks were good. All of this was very nice, however the reception staff, not all but some, were very rude. I was asking for help with a situation with my air conditioning not working, someone went but the do not disturb was on, my fault, however when I came back later it still wasn’t on so I asked for assistance. I was then talked over, the lady assisting me would stop mid conversation and help someone else and then come back. This happened frequently through this encounter and not even acknowledge that she was doing it or say be right back. I found this to be very rude. I wouldn’t come back on that alone.

Stayed at this hotel before on few occasions so didn’t hesitate to book again - this time in July. Room as expected, all working, clean and in good condition. I only have 2 issues to mention: hotel is advertised as Adults Only but that wasn’t the case - there were adults with young children at the hotel and the pool area. Also, guest “reserving” sun loungers by leaving towels early in the morning and not returning for hours. I didn’t notice these 2 things happening at this hotel before, and that made my experience at the hotel less enjoyable than during the previous visits.

It’s a great location! Service could be better, food sometimes is great sometimes is not. Buffet is complete and you will have several tables and options. Hotel is super clean and the view is amazing! I recommended it but more for couples.

Beautiful sea view, amazing huge and clean room, excellent location.

Terrible reception service. Rude and not helpful.

Nice hotel tucked away but parking car is a big problem view from room was the beach room a tad smaller than other hotels The receptionist was young very slow the older lady was on the phone all the time kept waiting a long time

Great stay at this hotel very friendly and helpful staff. Room excellent

We stayed for 3 days which was enough. The location of the beach and our room overlooking it was the best feature. The reception could do with more staff and the hotel could do with an update. The room was very basic and it was identified as superior which it was not. The bed was very low down, a very small single wardrobe, hate to think we were staying 2 weeks, no drawer space or bedside drawers, the safe was inside the tiny wardrobe cupboard on the floor. It was not easy to park. We expected better to be honest. The bathroom was modern with a walk-in shower, best feature of the room. Tea and coffee which was nice. We had breakfast and evening meal which was fine, no issues with the food. There were coffee cups on the table at night so my husband went to get a coffee from the machine to be told you have to pay for it. His answer was well why teacups on everyone’s table? They could not answer it. It’s just little things. Would we stay there again, no is the answer.

Where can i start ? There is so much wrong with this hotel. Room was not cleaned properly, dirty walls and doors and beds looked as if they had already been slept in, lamps skewed and some not working. Food in the restaurant was cold and of poor quality not much choice. Property not maintained and external areas not cleaned, sand in the pool for days. When we complained we were eventually given another room which was slightly better and had a lovely view but still poor standard. Eventually given an upgrade to a superior room, only difference was it had a kettle, bathroom was smaller and shower leaked all over the floor, holes in towel, bins not emptied and half tge socjets did nit work. We used the a la carte Masai restaurant at the sister hotel for a special occasion, food was inedible and staff downright rude. I ordered veal and was given a piece of tough steak and oven chips for 17 euros and the sea bass was just cut in half and served with 4 slices of potato at 20 euros each, certainly not what i expected and the seats in the outdoor area were dirty and covered in bird muck. How these hotels obtained a 4star rating I fail to understand, the area they are in is also awful. The best thing about there were the local bars and the beach, oh and the exit !!

Right on the beach close to its sister hotel there was a funny smell in the reception