Uno Hotel Thames

Rooms are old and dated, shower room cubicle needed a full deep clean :(

This is not a 3 star property. When you walked in it had a horrible musty smell, carpets not clean. We had booked bed and full English breakfast, but were told breakfast was not included, to be fair when I showed them my confirmation with breakfast they did honour it but was only continental. The room was very outdated and in need of a good clean, the toilet was very stained not a good look, the bathroom door had a been battered and didn’t close properly. The carpet was all frayed, the main light in the room had no ceiling cover and bare wires were exposed. Thankfully the restaurant was closed and the only good thing was that the receptionist gave us good recommendations elsewhere for food.

Terrible bed

Hotel needs a good spring clean through out Also requires refurbishing Unfortunately the restaurant was closed, we were able to food from the bar, which was poor and mostly uneatable Breakfast, advertised as cooked breakfast was continental style, not appetising Good points was the bedding was clean, although pillows not great Towels were good quality, clean and fluffy, bathroom needed a deep clean

I will never stay here again, it was the worse place I have ever stayed

Extremely basic accommodations though definitely clean. There is no elevator so plan accordingly.

We had a lovely 2 night stay at The Thames and loved the views of the river and the balcony. The staff were very helpful and the rooms were clean and comfortable. The hotel could maybe do with a little updating but in general was a welcoming place to stay.

Arrived to find bar was not doing food despite poster’s suggesting it was. Staff generally uninterested/unhelpful. Door to my room was already propped open. After finding a local restaurant for (expensive) food, came back to room and discovered a large wet patch on carpet by bed. No staff at reception to report. Early next morning loud banging and building work on scaffolding right outside window.

The room STANK of stale smoke, it was run down. nothing but scaffolding outside the only window in the dingy room with very creaky floorboards. Giant hole in the wall near the door, carpets were filthy. Whats more, someone was seriously harmed while I stayed there, police cars and first responder van, greeted by 6 police officers in main reception as I was leaving because of the madness that ensued. No offer of a refund, no offer of a different room. Poor service, even worse facilities. The only good thing about this place was the breakfast and the fact that its in a decent area. Avoid.

I didn't like how dirty was the place and customer services was rude to me