Beyond Samui

Smelly hillside section that looked gloomy and depressing, noise from upstairs room. Amazing and lovely staff, who went out of their way though. Novotel, you need to lift your game to improve the facilities and recognise that your great staff are the only reason anyone should come here.

Tea and Mai helped make us feel so welcomed and treated us like family! Thanks for the great memories! Pools were great, food was awesome and our rooms were upgraded which made our 7 day stay so comfortable! Jon you should be proud of your staff as they really make your property shine!

This Hotel had problems with the hot water, and black water running out at times due to old pipping i was told. There was never any sun beds available after 7am in the morning, the hotel manager agreed with me in my opinion this was barely a 2 star hotel. the new years eve entertainment and food was awful and again even confirmed by the hotel manager, even so i was refunded my £235 that was the over priced cost of the new years event. Yes there was a storm that closed the beach the pool areas, and more importantly the airpot, however this tropical storm by all accounts was know to be coming by the hotel, but not communicated even with a simple signing the reception area to its guests, in my case causing real problems and being stuck in this 2 star motel for a further 4 days, however when i tried to leave for allturnative hotel they did attempt to firstly drop there price to stay and after having to spend two hours with different so called managers to resulve my problems and complaints i insisted in only speaking to the top man, who was more than helpful i must say. However at what price do you put on your only holiday in the year ???????????

Good staff especially the house keeping Manager who was exceptionally accommodating.

Great hotel, great food, great service and great pool. Highly recommend this hotel if you’re in Koh Samui. It is a family resort though so if you’re looking to party try another spot... lots of kids!

Rooms good size and comfortable. Staff good, but beach not clean Breakfast buffet ok, but flies on most food (cheese, salami cakes etc). Stay away from Seafood Buffet Dinner. TERRIBLE !!! Prawns and squid overcooked by chef who has no idea about cooking seafood. No fish, salmon steak, crab or lobster or bugs !!! I have never seen such a poor quality seafood buffet !

A very good stay First time to Samui and I'm glad I chose the North Chewang area to stay in. The hotel was ideally located and had all the facilities that I wanted. There were some parts of the hotel that could do with a bit of a touch-up.

Although our original room was located in a section that is going under renovation, the nice staff made an effort to transfer us to a different section, that is without charging us extra as they were supposed to.

The location n staff are nice.. but the hotel bed is not very comfy.

The hotel is split by one of the main roads in Ko Samui, with half the accomodation and one of the two pools nearer the beach. We stayed in the part that is further from the beach and it was noticeably quieter than the beachside; no scramble for poolside seats, no scrum at breakfast (which by the way is included as part of the Expedia cost) and a much more laid back feel. Our superior room overlooked the pool which meant the kids (2 x teenage boys) could pop in for a swim before mum and dad were ready. The room itself was large with lots of floor space, a big bed for us, a big bunk for the kids and a large Thai style sofa that could have been another double bed! One oddity is that the bathroom is really big so feels part of the living space (separated by a windowed wall) but the loo is visible if you don't shut the door. A family will get used to this quickly. Location wise, the hotel is about 15 minutes walk along the beach from the town centre. There are a few small restaurants nearby that are quite fun. The hotel puts on a free bus to town 3 times a day. The hotel's location means that there is very little beach frontage, but a 5 minute stroll took us to an empty part of the beach. The beach is lovely, do try the kayaking and the fruit salad from the local vendors. I'd stay here again!